At&t Tech Tells Me To Downgrade (New Home/Transfer)

[Khadafi]

i was on the 32 mb plan where i lived before. i just got a new home and now the tech that came out to install my system tells me the area im in will not allow me to get the same speeds. should i take his word or can someone here confirm what he said.

[texasguy37 ACE - Champion]

Which U-verse services do you have?

[Khadafi]

i have u200 and max turbo internet

[Computer-Joe]

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Khadafi wrote:

i have u200 and max turbo internet

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I thought "max turbo" is the fastest offered by AT&T, or is that what you have/had at your old address.

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How can you be in two places at once, when your not anywhere at all?
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I really want to become a procrastinator, but I keep putting it off.
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There are three kinds of people, those that can count, and those that can't.
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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

[texasguy37 ACE - Champion]

Can you download and install SomeJoe's tool at the link below?

http://www.uverserealtime.com/

Once you install the tool, please post screenshots of the following tabs from your new residence: IP/Profile, Error Table, Bitloading, & Coax/HPNA.

We can take a look at the screenshots to see what profile it appears that your new location should support.

[JefferMC ACE - Wizard]

Khadafi, it might not be so much your "area" as you think of it, but your distance (as the wires serving your home travel) from the VRAD that serves your new house.  The suggestion that you install and run SomeJoe's UVRealTime tool is a good start to figuring this all out.

[Khadafi]

it's what i have/had at my old address

[Khadafi]

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Computer-Joe wrote:

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Khadafi wrote:

i have u200 and max turbo internet

---

I thought "max turbo" is the fastest offered by AT&T, or is that what you have/had at your old address.

it's what i have/had at old address. tech told me i won't get max where i am now and to downgrade to 12mb plan

[texasguy37 ACE - Champion]

Thanks for posting the screenshots!  

Your Max Rate indicates that you can only support the 25/2 line profile.  The 32/5 line profile is needed for the Max Turbo (24/3) internet package.  With the 25/2 line profile, you should be able to get the Max Plus (18/1.5) internet package.

[JefferMC ACE - Wizard]

As TG has said, your current connection won't support the bandwidth needed for the 24 Mbps package.  At the estimated distance of 2,300 feet from the VRAD, this is not too suprising.  Your previous home was probably closer to its VRAD.

t may be possible that your line conditions could be improved to get you over 40 kbps raw data (from 38.3 you have now), but after that if conditions deteriate, you could have signal problems making you downgrade again to get good service.  The 3801 handles a bad line better than the 3600/3800, but it hides information in the bitloading graph that helps us see a few well known line problems.

18 Mbps is a lot of bandwidth.  The only reason I'd consider 24 Mbps is for the upload upgrade (from 1.5 to 2.0).

[Khadafi]

thanks to everyone who helped me. no other option but to downgrade to the 18mb package which kinda sucks

this is my speed test wireless

 

and this is my speed test wired

 

both test ran with no hd stream on tv.

[Computer-Joe]

You might as well only pay for the 12Mbps plan as your tv will probably be cutting in on the 18Mbps plan quite often.

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell