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Visitor

Posts: 10

Registered: ‎01-14-2009

Be careful trying to cancel Uverse Voice order......

‎03-03-2009 04:32:03 PM

After 2 missed appointments I finally canceled a pending order for Uverse a week ago, and come home today and find no dial tone and no DSL. I call in on a cell phone and am told my home number is now disconnected, and not just disconnected but my account is Closed. Apparently my cancellation did not "port over" to the Uverse Voice cancellation list or some such bull.

Since the account is closed and not just disconnected it will be 10 days until I can get phone service re-established and then another 2 weeks until I can get DSL restored.

What would you do if you were me?

I work from home, or rather used to work from home until today......AT&T could not have boned me more completely and thoroughly even if they had been trying to.

Professor

Posts: 8,146

Registered: ‎10-25-2007

Re: Be careful trying to cancel Uverse Voice order......

‎03-03-2009 04:43:56 PM

thinkingbear wrote:
After 2 missed appointments I finally canceled a pending order for Uverse a week ago, and come home today and find no dial tone and no DSL. I call in on a cell phone and am told my home number is now disconnected, and not just disconnected but my account is Closed. Apparently my cancellation did not "port over" to the Uverse Voice cancellation list or some such bull.

Since the account is closed and not just disconnected it will be 10 days until I can get phone service re-established and then another 2 weeks until I can get DSL restored.

What would you do if you were me?

I work from home, or rather used to work from home until today......AT&T could not have boned me more completely and thoroughly even if they had been trying to.

major bummer call the cable company ?

randy

Forum Regular

Posts: 72

Registered: ‎01-18-2009

Re: Be careful trying to cancel Uverse Voice order......

‎03-03-2009 06:42:55 PM

ya that happened to me,luckily charter cable was on the ball.

you will have to wait 10 days to get your number ported over...no way around that.

call cable provider and i bet you can have internet next day!

phone you will no be so lucky.

att fix the 5.1 audio issue on moto boxes!

Visitor

Posts: 20

Registered: ‎02-22-2009

Re: Be careful trying to cancel Uverse Voice order......

‎03-05-2009 08:58:17 AM

Call the Uverse Support and see if they are willing to give you a couple months free for your troubles.. missed appointments suck but it's worth it!

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