Connecting Fax With Uverse Voice

[user1_1]

I just recently switched to Uverse voice.  How do I connect the fax?  Does it connect to the gateway?

[BeeBeeSA ACE - Wizard]

Assuming you have multiple jacks in your residence, pick one that's not being used and plug it in.  If all jacks are used, most fax machines have two jack on the back with one being for a cord that plugs to the wall jack and another one on the back of the machine that you can plug your phone into.  That should do it.

[rockyrodger]

Just a heads-up though, some faxes may or may not work with U-verse voice.  This is due to the fact that most faxes are designed for use with a PSTN (POTS) line.  UV Voice as we all know run on VoIP (Voice over Internet Protocol). 

You may get some luck in checking with your fax's manufacturer first before you attempt to connect it.  They may also give some settings that you need to make on your fax to make it work. 

[djmegahertz_1]

I am also looking for confirmation, but I was told that the fax is supposed to be plugged into the AUX port of the RG, not the line port.

I am going to test this tommorow.

[EmSurfer]

I had VOIP with PAXIO in San Jose and was very satisfied with them but FAX was very temperamental.  Sometimes the fax would come up garbled up.  I used AT&T POTS for over 2 years here in Carlsbad.  Just switched over to UVERSE Voice and I am impressed with the voice quality.  I have my analog FAX machine plugged into a regular phone outlet in the house and it works just fine.

[pmtechmonkey]

If your fax is coming out garbled occasionaly go into the fax menu and lower the baud rate this should take care of it,also set your fax to pickup before 4 rings as uverve voicemail picks up at 4 rings.ive always plugged tho RG phone output to the faxc then plugged the phone into the fax.Good luck and happy faxing

[djmegahertz_1]

I forgot to reply on this issue.

I decided to try something that works perfect for me.

I signed up for EFAX and use their free # for my inbound.. The fax get delivered to my email.

For outbound, I just send over the RG voice port and that works 100%.

Just put in the EFAX number in the fax header, and nobody will know the difference.

I tested several different fax machines and had no issues, so not sure why some are getting garbled faxes..

[Runamuck]

I have a 3 year old HP 3310 All in One Printer/Fax/Scanner device.  It is plugged into my RG line 2, with a phone plugged into the fax machine pass thru port.  I send/receive faxes without any issues, speed set to V.34

[lemuelpineda]

Please check first if your fax machine is capable of getting digital signals, because Uverse uses digital instead of the regular analaog phone

lines.  If it supports digital then its gonna work. You can call the manufacturer of the fax machine and verify to them if your fax can support digital

signals.

[EmSurfer]

Not quite sure that's really necessary.  The Uverse RG converts the digital signal to an analog phone signal.  It depends on the FAX transmission BAUD rate.  The newer machines have faster rates and causes problems with transmission.  My machine is over 5 years old and works fine.

[kayakjamie]

On my HP Photosmart premium all in one(C309A), I have to set the transmission speed to 14.4 Kbps. If I set it to 33.4 Kbps, the connection fails. I thought it would be smart enough to automatically shift to a lower speed.

[jazzdrums22]

Hi,

Just bought an Epson Workforce 630 All-in-One printer/fax/copier/scanner and had a helluva time trying to get the FAX feature enabled.  AT&T couldn't help, nor could HP.

I finally figured it out though.  Here's what I did (with some tips from this forum):

My wall jack had a DSL filter on it (required I think), so, using a standard phone cable, I connected the PHONE jack of the DSL filter directly to the LINE jack on the fax unit.  Then I connected the EXT (phone) jack of the fax unit to my phone.  That's really all there was to it.  (It wasn't necessary for me to connect anything to the RG unit.)

Hope this helps someone avoid the frustration that I encountered.

~ peace, Kevin J.

[sheljulsa]

I've had ongoing issues with uverse since July 15 with numerous ATT techs out to my home.  Fax machine - no one could get fax to work so ATT recommended I switch one of the uverse voice lines back to analog - done - fax works fine - this is also a voice line - voice works fine.  Now, it appears that this tech just unplugged the phone jack that was on the back of the 2wire gateway.  Didn't realize my uverse line was not working right away.  I dread having to call ATT again......it's been 6 hours on the phone and 4 techs in my house since July 15.  I've tried troubleshoot this myself but so far I've had no luck in getting these both to work

I'm curious to know which port  your uverse voice line is plugged into on the gateway?  I have a 2wire 8300 HGV-B RG. 

[tom1263]

Hello,

I am killing myself trying to get a fax out. Newly installed ATT Uverse. I have a router but there are no AUX ports. Only five Ethernet ports and the data port for phone line. Where is this port to plug your fax machine into??

Thanks,

[jfw ACE - Czar]

Do you have Uverse Voice service? If so the easiest way would be to purchase a 2 port phone line splitter, remove the phone line from the RG, plug the splitter into the RG and then plug the phone line into one of the splitter ports and the fax machine into the other. Hope this helps.

[aviewer ACE - Wizard]

Some fax machines have the splitter built in - two jacks. Wall to fax to phone.

[rbenterprises2]

I just connected my new Epson 635 Workforce Printer/Fax to my ATT Uverse.  I have the Voice Mail feature on my service.  I had the Fax machine set to 6 rings, one past my voice mail setting, so the voice mail was picking up, blocking my incoming fax transmissions.  I read one of the other posts and saw that if you set the fax machine to pick up on the first ring, then the fax autoanswer will work.  It works great!  Regarding your problem, I had similar issues, but my Uverse does not require a DSL filter anymore, so I just plugged the regular phone line into the fax "line" port on the printer, and plugged the phone into the "ext" port.  I can make calls and received faxes now just fine.