Frequent drops, two gateways, multiple technicians, Realtime screenshots

[wmcneil]

My experience is very similar (unfortunately) to another thread that is currently active. I have drops that last for several minutes. These happen several times a day some days, not at all (or not that I am aware of) on other days. In one year I have had two different VDSL modems installed (big box on side of house), and many technicians. I would like to keep ATT (highest available upstream bandwidth amongst my options), but I have to work from home, and I can't go on like this.

I am unable to imbed realtime screenshots so far, I am being told my message count can not exceed 20000 characters. I will keep trying.

[wmcneil]

[texasguy37 ACE - Expert]

Use the icon that looks like a tree.

[wmcneil]

thanks! As you can now see, I got them posted (I edited my post above this one and inserted them there.)

One other point I forgot to mention, I did a hard reset to the VDSL modem (using the reset button on the power supply/battery backup) not that long before I took the screen shots.

[texasguy37 ACE - Expert]

Since the RG has only been online for about 1 hour,  not much of a history is being captured on the Error Table.  I would suggest that you wait about 24 hours and then repost the screenshots.

[RCSMG ACE - Expert]

You can call TS and ask the CSR to run a test on your service for errors.  When/If they see any request a tech be sent out to check your install.

[batmaing]

My connection was constantly dropping too (as much as 5 or 6 times an hour) and I couldn't figure it out. It then occurred to me one day that it would happen only when I connected wirelessly with my laptop...which supports IPV6. I thought back and couldn't recall drops when only my PS3 or iPod Touch were connected. So, I disabled IPV6 on my laptop and found the solution to my problems. I've experienced no drops for the last 3 hours!

So, the solution that worked for me? Disable IPV6 everywhere!

[wmcneil]

Here is the updated error table. The DSL unavailable seconds seems high?

[JefferMC ACE - Professor]

Not really.  It means it took 146 seconds for your RG to sync up with the VRAD (compare the Last Event time on that line with the "Error Totals Collected For" value... they're about the same).  That's not a huge deal if that number doesn't grow.

This table is only for 46 minutes of run time, which is not a lot. Let your RG stay up for a day or two, using your U-verse service normally.  Then grab a new error table and paste it here.

[wmcneil]

Here are stats after a couple of days. Nothing pops out at me. What seems to happen is that the vdsl modem is ok for days, then starts having problems, where I get dropped for several minutes at a time. It seems to be in the "happy" zone for the last couple of days (after I did a reset using the reset button on the power supply/battery).

[JefferMC ACE - Professor]

Your error table at this point is lovely.  Roughly 2,000 corrected errors per day is fine.  No uncorrectable errors, no loss of service and no retrains in two days.  

If you start having issues again, pull the error table, IP/Profile and Bitloading tabs before resetting.

[wmcneil]

My connection will work for days, even weeks, then I have dropouts. Was dropped today and completely offline for about 10 minutes. ATT has been out multiple times. Error tables and other status attached, feedback appreciated.

[wmcneil]

If anyone can provide some guidance, I surely could use it. I've had ATT out multiple times. They completely replaced the VDSL modem for the second time about 6 weeks ago. I will go days, even weeks with no problems, then I will have dropouts that last 10 minutes. I have attached the newest screenshots from Realtime below. I had a dropout day before yesterday that lasted about 20 minutes.

[wmcneil]

I am experiencing dropouts, and these realtime screenshots seem to show something is wrong. While I have had "only" 3 minutes of "DSL unavailable" in the last month, the "corrected block" count is huge, and the "Loss of ..." counts aren't good either. Does this indicate there is a problem between the VDSL modem and the VRAD? I have had my VDSL modem replaced twice (that is what two different ATT technicians choose to do). I would appreciate any insight on my screenshots that would help me push ATT to fix this.