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Visitor

Posts: 1

Registered: ‎05-27-2012

Gateway Ping Fail (post reformatted, iPad issue)

[ Edited ]

‎05-27-2012 09:33:16 PM - edited ‎05-27-2012 10:16:47 PM

If you saw my post a bit ago, you would have noticed it was formatted incorrectly. The short version is that I cannot connect to the Internet, and am only able to access the forum using my iPad which does not support the forums's text editor. If you don't mind taking the extra step, below is a Dropbox link to a PDF I made on my iPad describing my issue in great detail! I promise I'm not trying to bait you into downloading a weird file...it's just a PDF!

http://db.tt/wX9UsRmY

Thanks in advance!

Posted from Apple iPad

ACE - Geek

Posts: 9,310

Topics: 1,000

Kudos: 950

Solutions: 216

Registered: ‎01-30-2008

Re: Gateway Ping Fail (post reformatted, iPad issue)

‎05-27-2012 11:06:15 PM

I read your PDF. The modem looks like it has a proper ADSL2+ link layer connection, and proper IP addresses on both the WAN and the LAN interface. In other words, everything looks normal. If the gateway can't be pinged in that state, then it would indeed appear that something's wrong with the modem.

I would wait for the new modem to come in and change it out per instructions and see if that fixes your problem. If it doesn't, post back here.

Award for Community Excellence (A.C.E.) achiever for 2012*

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