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Contributor

Posts: 1

Registered: ‎05-19-2012

Help needed

‎05-19-2012 09:50:44 PM

I ordered U-Verse Internet 6 MPBS and U-Verse Voice without TV service for the condo that I just moved in, and last night when I was trying to activate the internet after the scheduled time at 8, I followed the instructions step by step, but I only got a green power light, a green local ethernet light, a flashing red broadband light and no service light at all. I spent all night waiting for the service light to turn on but it didn't. Then I tried to test the wall jacks inside the house and found that none of them are working. Today, I tried to locate the network interface box, and the box is entirely unconnected from outside the house. Now I suspect that this is the reason why the service light on the modem didn't turn on. Is there is any solution for this issue? Any suggestion would be great!

ACE - Master

Posts: 10,507

Topics: 1,004

Kudos: 183

Solutions: 52

Registered: ‎07-15-2008

Re: Help needed

‎05-20-2012 12:08:32 AM

Have you called TS about this situation? That's the first step before we can send you to someone else. The TS# is in my sig below 24/7/365.

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Guru

Posts: 714

Registered: ‎11-06-2008

My Device: iPhone 5 - Black 64GB

Re: Help needed

‎05-20-2012 11:10:42 AM

If you ordered a self-install option, you got exactly what you ordered. The technician brought the service to your NID, then disconnected all the lines form teh house so they don't cause interference on your new service.

Pick the wall jack you want to connect your RG (Residential Gateway) into, and wire that jack only to the proper connections inside your NID. That will feed the signal from your NID to your RG, and give you internet service. Next, plug your phoine into the port on the back of the RG and you should be ready to go.

There are things you can do to feed the dial tone back to the rest of the jacks in your house, but let's first get your service working...

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