12-06-2011 12:34:05 PM
U-verse, including U-verse phone, was installed yesterday.
Today, I got calls on my home phonewith the proper Caller ID info until a short while ago.
For the last call,. all it displayed was "incoming Call" for at least 6 rings.
When i looked at the phone's call record, nothing was there for that call.
Tried calling from my cell phone and the proper Caller ID info displayed.
Any idea why this particular call acted that way?
12-06-2011 12:37:55 PM
I understood that wireless did not include caller data. But, I get calls from two wireless that show names. Sounds like yours does too.
12-06-2011 06:09:32 PM
I've seen that also, and I have VOIP service. I think sometimes the caller id system just misses it.
12-13-2011 11:01:16 PM - last edited on 12-14-2011 06:15:12 AM by Taylarie
It's a know issue. If you know the person calling, just add it the number to your contacts. (personal website edited out)
You can review the guidelines here
01-30-2012 01:12:54 PM
Still having the same problem. The person is in the contact list on my phone. How do I add it to the contact list on U-verse??? This still doesn't solve the problem for calls from folk I might be expectng to call but don't know their #!!!