Just installed less than 24 hrs ago and already unhappy!

tmbogan · ‎07-15-2012

So I just had unverse tv and internet installed less than 24hrs ago. I have already had the internet drop signal to the xbox 2 times when trying to use a laptop at the same time. I have already been on hold to with one rep for 55 minutes to be told everything looks great. I am now on to a 2 tier specialist who is going to try and make my signal stronger. He thinks my xbox is not strong enough to pick up my wireless signal. I was with Comcast for years and my xbox NEVER or any other issue with dropping signals or whatever. He is now telling me I may need to purchase a wireless adapter to plug into my xbox to get a stronger signal? REALLY? Why would I need to buy something to make your services work for me? Maybe I made a mistake by switching. I was caught by up by the whole house dvr and promo offer. I don't know what to do. I refuse to spend my days on hold for hours to resolve an issue I never had before. Sorry if this is a long rant but Im just irritated and then to be less than 24 hours into the service really sucks. Any ideas?

texasguy37 · ‎05-18-2009

You could be experiencing wireless interference. See SomeJoe's message in the link below:

http://forums.att.com/t5/Features-and-How-To/How-to-Minimize-Wireless-Interference/m-p/2303003

Computer-Joe · ‎09-19-2008

tmbogan wrote:
So I just had unverse tv and internet installed less than 24hrs ago. I have already had the internet drop signal to the xbox 2 times when trying to use a laptop at the same time. I have already been on hold to with one rep for 55 minutes to be told everything looks great. I am now on to a 2 tier specialist who is going to try and make my signal stronger. He thinks my xbox is not strong enough to pick up my wireless signal. I was with Comcast for years and my xbox NEVER or any other issue with dropping signals or whatever. He is now telling me I may need to purchase a wireless adapter to plug into my xbox to get a stronger signal? REALLY? Why would I need to buy something to make your services work for me? Maybe I made a mistake by switching. I was caught by up by the whole house dvr and promo offer. I don't know what to do. I refuse to spend my days on hold for hours to resolve an issue I never had before. Sorry if this is a long rant but Im just irritated and then to be less than 24 hours into the service really sucks. Any ideas?

I would never rely on a wireless connection for gaming regardless of the provider. The added latency and constantly changing throughput is a good way to get fragged.

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
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I really want to become a procrastinator, but I keep putting it off.
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There are three kinds of people, those that can count, and those that can't.
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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

tmbogan · ‎07-15-2012

I am not great at all this. I installed and I honestly dont know what I am looking at. I have a tech coming out today. The tier 2 rep said the data info was not coming back from the system correctly? Im not sure what there referring too. I have one other question if you can help. I cant get my tv to rewind or pause or do anything other than play. I also cant view how much storage space I have available on my dvr. It say this info is not available please check your dvr well which tv is the dvr? All my tvs say the same thing.

tmbogan · ‎07-15-2012

I never had a issue when with Comcast. Not one issue. I dont know what to do. Can I hard wire my sons xbox to the cable box or what do I do?

aviewer · ‎03-11-2010

longhornsk57 - The DVR is the biggest of the boxes connected to the TVs.

Try this unplug all the boxes from power, including the RG (the one not directly connected to a TV)
Replug the RG. When all lights are green rrplug the DVR. When you have a picture replug the other STBs.

texasguy37 · ‎05-18-2009

tmbogan wrote:

I am not great at all this. I installed and I honestly dont know what I am looking at. I have a tech coming out today. The tier 2 rep said the data info was not coming back from the system correctly? Im not sure what there referring too. I have one other question if you can help. I cant get my tv to rewind or pause or do anything other than play. I also cant view how much storage space I have available on my dvr. It say this info is not available please check your dvr well which tv is the dvr? All my tvs say the same thing.

Neither of those things should be happening. I don't know the cause for those issues. When the tech arrives, he should be able to address those issues.

tmbogan · ‎07-15-2012

How can I confirm which box that is. The tech put the rg in my bedroom because the phone jack was close to coax cable. So I assumed that was the main dvr. Then he put a receiver in each of my kids room. Then he put a wireless box in front room because that's are 60 inch flat screen and he said he was concern with the age of the cable coming from the wall. He never said anything about what is what. I am currently have the system set to record my soap but nothing is showing up in the recorded shows list.

aviewer · ‎03-11-2010

tmbogan - The DVR is not the RG or the wireless. You do not have a TV in your bedroom. If you did that would be a good place for the DVR.

So, the DVR must be one of the two in your kids rooms. Get the numbers so we can see which is the DVR. I said it was bigger, but that may not apply to the newest ones.

tmbogan · ‎07-15-2012

I do have a tv in my room. I have a black 2250. Both kids rooms have a silver box similar to the 2250 and then the front room has a wireless box. The tech is here now and he is not very customer friendly. I questioned him on what the tier 2 tech said and he was "Maam I'm starting fresh I don't know what the other tech is talking about" Ok then why are you here? So he currently is driving to some box to look at my signal for the internet and hasn't even touched the subject of the dvr issues.

texasguy37 · ‎05-18-2009

tmbogan wrote:

I do have a tv in my room. I have a black 2250. Both kids rooms have a silver box similar to the 2250 and then the front room has a wireless box. The tech is here now and he is not very customer friendly. I questioned him on what the tier 2 tech said and he was "Maam I'm starting fresh I don't know what the other tech is talking about" Ok then why are you here? So he currently is driving to some box to look at my signal for the internet and hasn't even touched the subject of the dvr issues.

LOL. Give him time. He can't be in 2 places at the same time.

aviewer · ‎03-11-2010

tmbogan- the 2250 is the DVR.

tmbogan · ‎07-15-2012

lol I know I'm being impatient. I just want the service to be everything its supposed to be. There now saying its a line issue. I'm losing 2 mbs from the line but the tech called someone and they said the line had nothing to do with wireless. That maybe we need a higher internet package. I purchased the 12mbs. I questioned whether I should be with the larger package. I dont have much going on just 2 wireless laptops and a kid who plays xbox live. So Im confused and not sure if the tech know whats going on since he keeps calling someone to run everything by and get ideas on how to fix it. He still cant get any of my system to record any shows. So I will sit back and let him figure it out. I really just want to be happy with my service like you all are

aviewer · ‎03-11-2010

Have the installer disconnect the other STBS and reboot the RG & DVR to see if just the DVR will work.

tmbogan · ‎07-15-2012

I will make the recommendation to him. He just replaced the RG because he said its not giving the right signal. I was thinking maybe bad dvr but he brushed that idea off. So I still sit and wait for him to come out and tell me more.

Computer-Joe · ‎09-19-2008

tmbogan wrote:
I will make the recommendation to him. He just replaced the RG because he said its not giving the right signal. I was thinking maybe bad dvr but he brushed that idea off. So I still sit and wait for him to come out and tell me more.

Don't wait, stand over his shoulder and watch what he's doing and ask lots of questions. That's the only way to verify what he says he's doing/does/did.

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

tmbogan · ‎07-15-2012

Im not even sure where to post this...ugh. So I am 48 hours into service and my service is still intermittent. I have had my rg replaced and he replaced the dvr 2x's. My service keeps dropping out. Ill have service then the whole house loses it. I called tech support and they said the is some kind of cross interference and it causing the signal to drop to nothing. I never had any issues with Comcast and not sure if I made the right decisions. I know there different companies and setup different but how could I possibly have so many issues???!!!!

texasguy37 · ‎05-18-2009

Unless you are already scheduled for another tech to visit your residence, send a PM to Alex who is an AT&T Community Manager on this forum.

Also, check the settings on your account to make sure that you will receive email notification when a PM is received on this forum.

tmbogan · ‎07-15-2012

Is there anything specific I need to send or just a summary of my whole issue? I had 3 techs out today. 2 being line techs. They completely replaced the outside line. He also did some work in the attic and move some boxes and wires around and guess what 5 hours later I loose complete service again for about 30 seconds. It comes back on but it again completely knocks you offline on the computer is your working on something and my son when he is playing xbox live. I just want a day without service dropping.