06-20-2012 08:02:46 AM
I just moved to a new house and just started the Max Plus (18 MBPS) Uverse internet service. I'm having a problem with the connection occasionally/intermittently dropping. It seems to happen a couple times per hour so it is quite problematic for me.
As was suggested in this post by another user:
I downloaded and installed UV Realtime. Here are my screenshots:
I don't know how to read any of this, but I'm guessing that the error table shot shows that something might be wrong.
So can anyone tell what's wrong and how to fix it?
06-20-2012 11:16:18 AM
Your stats are showing lots of errors. Call TS and ask the CSR to run a test on your service, and when they see the errors request that a tech be sent out to check your install. You can use the phone number in my sig.
06-22-2012 06:58:20 AM
Yeah, link retrains and uncorrectable errors are Very Bad Things. There's hints of issues in your bitloading graph.
As RCSMG suggested, call Technical Support. The CSR should be able to dispatch a technician to look at your lines.