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Visitor

Posts: 1

Registered: ‎03-21-2012

New UVerse connection intermittently drops

‎06-20-2012 08:02:46 AM

I just moved to a new house and just started the Max Plus (18 MBPS) Uverse internet service. I'm having a problem with the connection occasionally/intermittently dropping. It seems to happen a couple times per hour so it is quite problematic for me.

As was suggested in this post by another user:

http://forums.wireless.att.com/t5/forums/forumtopicprintpage/board-id/setup_install/message-id/1344/...

I downloaded and installed UV Realtime. Here are my screenshots:

error-table

bitloading

I don't know how to read any of this, but I'm guessing that the error table shot shows that something might be wrong.

So can anyone tell what's wrong and how to fix it?

ACE - Master

Posts: 22,495

Topics: 1,283

Kudos: 295

Solutions: 43

Registered: ‎12-10-2007

Re: New UVerse connection intermittently drops

‎06-20-2012 11:16:18 AM

Your stats are showing lots of errors. Call TS and ask the CSR to run a test on your service, and when they see the errors request that a tech be sent out to check your install. You can use the phone number in my sig.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Wizard

Posts: 2,989

Topics: 111

Kudos: 244

Solutions: 46

Registered: ‎11-16-2009

My Device: U-verse / VZW Droid

Re: New UVerse connection intermittently drops

‎06-22-2012 06:58:20 AM

Yeah, link retrains and uncorrectable errors are Very Bad Things. There's hints of issues in your bitloading graph.

As RCSMG suggested, call Technical Support. The CSR should be able to dispatch a technician to look at your lines.

Award for Community Excellence (A.C.E.) achiever for 2012*

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