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Tutor

Posts: 4

Registered: ‎07-19-2012

No Wireless on 3600HGV

‎07-19-2012 08:45:25 PM

I just signed up with U-Verse and AT&T shipped me a 2WIRE 3600HGV Modem.

The internet runs perfectly via wire into my computer, but none of my family's smart phones— including my own— can get any wi-fi.

The light next to "Wireless" on my modem is not blinking.

Does anybody have some insight into this?

ACE - Expert

Posts: 14,865

Topics: 1,751

Kudos: 780

Solutions: 255

Registered: ‎05-18-2009

Re: No Wireless on 3600HGV

‎07-19-2012 08:52:26 PM

Is wireless security enabled on the gateway? Is the correct wireless network access key being entered into the smart phones to access the wireless network?

By the way, the wireless light on the gateway will only be visible when a wireless device is accessing the network.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

Posts: 4

Registered: ‎07-19-2012

Re: No Wireless on 3600HGV

‎07-19-2012 09:06:36 PM

Wireless Security is enabled, however, Wi-Fi Protected Setup is not. I am 100% sure that I know the correct password, but that isn't the problem.

The smartphones do not even detect my network at all. When I try to manually connect, the smart phones says they cannot detect my network. I am also 100% sure I know what my network name is.

Tutor

Posts: 4

Registered: ‎07-19-2012

Re: No Wireless on 3600HGV

‎07-20-2012 04:14:58 AM

UPDATE

I was able to connect wirelessly to my Android phone but the signal is poor and can randomly disappear altogether.

No Apple devices have been able to connect(iPod Touch, iPhone) because they cannot find the network.

ACE - Expert

Posts: 9,347

Topics: 1,000

Kudos: 962

Solutions: 227

Registered: ‎01-30-2008

Re: No Wireless on 3600HGV

‎07-20-2012 06:55:24 AM

You may have a bad gateway if no devices are able to find the signal.

Contact AT&T at 800-288-2020 and request a gateway replacement.

Award for Community Excellence (A.C.E.) achiever for 2012*

Tutor

Posts: 4

Registered: ‎07-19-2012

Re: No Wireless on 3600HGV

[ Edited ]

‎07-22-2012 09:15:38 AM - edited ‎07-22-2012 09:26:48 AM

AT&T shipped in a new router and the wi-fi works now. Thank you to all who assisted me.

Mentor

Posts: 93

Registered: ‎12-02-2007

Re: No Wireless on 3600HGV

‎07-29-2012 02:59:15 PM

Is it just that easy to request a new one? I have the same exact issue and have talked to customer support and they transferred me to Connect Tech who was gonna charge me. I told them before I pay I'll just go right back to Comcast.

Tutor

Posts: 4

Registered: ‎08-03-2011

Re: No Wireless on 3600HGV

‎01-30-2013 10:06:33 PM

Just checked and I have the same kind of router.

In fact, I caught the technician who switched everything over on the Customer Interface side a month ago who said there was a good chance I'd have to swap out my 3600HGV 2wire router because of wireless issues.

Why is AT&T still using these defective gateways if they already know there's a problem? And can I just call up customer support and tell them my wireless isn't working, this is apparently a known issue on your side, let's cut to the chase and just get me a new router?

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