07-19-2012 08:45:25 PM
I just signed up with U-Verse and AT&T shipped me a 2WIRE 3600HGV Modem.
The internet runs perfectly via wire into my computer, but none of my family's smart phones— including my own— can get any wi-fi.
The light next to "Wireless" on my modem is not blinking.
Does anybody have some insight into this?
Solved! Go to Solution.
07-19-2012 08:52:26 PM
Is wireless security enabled on the gateway? Is the correct wireless network access key being entered into the smart phones to access the wireless network?
By the way, the wireless light on the gateway will only be visible when a wireless device is accessing the network.
07-19-2012 09:06:36 PM
Wireless Security is enabled, however, Wi-Fi Protected Setup is not. I am 100% sure that I know the correct password, but that isn't the problem.
The smartphones do not even detect my network at all. When I try to manually connect, the smart phones says they cannot detect my network. I am also 100% sure I know what my network name is.
07-20-2012 04:14:58 AM
I was able to connect wirelessly to my Android phone but the signal is poor and can randomly disappear altogether.
No Apple devices have been able to connect(iPod Touch, iPhone) because they cannot find the network.
07-20-2012 06:55:24 AM
Contact AT&T at 800-288-2020 and request a gateway replacement.
07-29-2012 02:59:15 PM
01-30-2013 10:06:33 PM
Just checked and I have the same kind of router.
In fact, I caught the technician who switched everything over on the Customer Interface side a month ago who said there was a good chance I'd have to swap out my 3600HGV 2wire router because of wireless issues.
Why is AT&T still using these defective gateways if they already know there's a problem? And can I just call up customer support and tell them my wireless isn't working, this is apparently a known issue on your side, let's cut to the chase and just get me a new router?
06-27-2013 05:29:51 PM
07-03-2013 08:28:49 AM
If tech dispatch, the tech is not supposed to take your old unit, it belongs to you, again if under warranty you are responsible for return to receive credit.
08-12-2013 07:12:54 PM
I am having the same problem with my 3600HGV, i.e. the wired connection is working great. However, the wifi is dead. The tech support guys in India reset my router through the command line however, the wifi is not coming back. I can connect the computers through the ports in the back and get full bandwidth! The techn support through chat have scheduled a technician to come out today! Will update after the technicians visit! The router is only 6 months old!