01-14-2012 06:44:51 PM
Solved! Go to Solution.
01-14-2012 06:55:32 PM
01-14-2012 07:13:23 PM
I have not tried the wire connection with this new router. I needed the wireless connection because my phones (Ooma handsets) are all situated too far from the location of the router. I always had a wired problem before UVerse ws installed.
01-15-2012 05:00:11 AM
If your problem is in the wireless, you may resolve it by changing the channel. Or, the RG may have a fault in the wireless & you need a new RG.
01-15-2012 05:08:35 AM
Thanks for the suggestion.
01-16-2012 04:17:23 PM
My Ooma Telo device lost its wireless connection this morning all of a sudden. It didn't matter how many times I reset the device or reset the rg, the light flashed red and there was no connection.
I finally had a chance to chat with AT&T Uverse support. While they knew very little about Ooma's architecture or connections, they made a recommendation. I had the wireless authentication type on the 8301HGV set to "WPA-PSK (TKIP) and WPA-PSK (AES)". He stated that voip's have had problems with this setting. He recommended I set it to "WPA2-PSK (AES)". He also recommended wireless channel 5 or 10. I used 10. This worked and my Telo connected wirelessly.
The call quality has improved. I will continue to monitor.
My thanks to AT&T Uverse support. Ooma's support did not have a clue what was happening.
01-17-2012 08:20:17 AM
I have Ooma and you mght try putting the Telo in the DMZ to isolate it a llite more from other traffic. This has worked for me.
01-19-2012 06:00:16 AM
Thanks ... Good suggestion.
I will see how my current configuration goes. So far, very good. We have been on one call for an hour, sometimes two, and the quality has been excellent.