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Visitor

Posts: 1

Registered: ‎06-16-2012

Please help me get my cable buried

‎06-16-2012 06:20:35 AM

My UVerse service was installed Feb 23 2012. The cable could not be buried at the time due to weather. Unfortunately, I have been unable to get somebody out to bury the cable, despite 5 separate phone calls to support. What can I do?

ACE - Champion

Posts: 14,803

Topics: 1,751

Kudos: 783

Solutions: 249

Registered: ‎05-18-2009

Re: Please help me get my cable buried

‎06-18-2012 09:47:59 AM

Send a PM to Alex who is an AT&T Community Manager on this forum.

Also, check the settings on your account to make sure that you will receive email notification when a PM is received on this forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 3

Registered: ‎06-22-2012

Re: Please help me get my cable buried

‎06-22-2012 01:27:11 PM

Bill - I have had the exact same problem! Read my post http://forums.att.com/t5/General-Posts/Where-is-the-Accountability/m-p/3238027. I am completely frustrated and can not find any way of having taking care of the problem unfortunately. If I am able to solve the ATT customer service rubics cube I will let you know.

Visitor

Posts: 3

Registered: ‎07-08-2012

Re: Please help me get my cable buried

‎07-08-2012 05:29:21 PM

They are terrible. Been waiting four and a half months. Maybe time for a new cable company. Preferably one that I don't have to talk to someone in India for hours to and still get nothing done.

Posted from Apple iPhone

ACE - Wizard

Posts: 3,016

Topics: 112

Kudos: 244

Solutions: 46

Registered: ‎11-16-2009

My Device: U-verse / VZW Droid

Re: Please help me get my cable buried

‎07-09-2012 07:01:49 AM

As TexasGuy told the original poster:

Send a PM to Alex who is an AT&T Community Manager on this forum.

Also, check the settings on your account to make sure that you will receive email notification when a PM is received on this forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

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