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Visitor

Posts: 0

Registered: ‎12-20-2011

Quick question on new install about speeds

‎12-20-2011 11:17:37 PM

Sorry if this is the wrong area for this but this seemed the appropiate place for my question has to deal with both TV side and Internet side of Uverse. I recently (1 week ago) had Uverse installed. I chose the U300 TV package with HD and the Max Plus (Up to 18 Mbps) Internet package.

Now my question is after a week I suddenly noticed that when I have my TV on and do a speed test on the internet it is quite a bit slower than if I have my TV Receiver off. Is this normal?

For the first week I was doing speed tests constantly and didn't notice any change in speed with TV Receiver on or off. It was pretty consistant @ 17.2*Mbps down. Now the last couple days I have noticed that this speed test has been showing slower speeds than normal ,and for ha-ha's I ran a speed test with TV Receiver Off and On.

here are the results

TV Receiver OFF: 17.29Mbps down - 1.47Mbps up

TV Receiver ON: 12.39Mbps down - 1.48Mbps up (tv tuned to STARZHD)

both the access point and tv receiver were refreshed and rebooted

like I said this didnt happen before, but is this suppose to work like this?

model 3801HGV -access point (gateway)

model VIP1216 -Tv receiver

Thanks so much for your replys,

Cap

ACE - Geek

Posts: 10,228

Topics: 1,003

Kudos: 158

Solutions: 48

Registered: ‎07-15-2008

Re: Quick question on new install about speeds

[ Edited ]

‎12-21-2011 12:03:00 AM - edited ‎12-21-2011 12:04:29 AM

You should have a 32M profile, w/priority of Uvoice, Uverse TV then internet. Generally HD programs each take about 5.7M and SD programs about 2.5M as you show in your example for the 2d week. These values would come off your profile speed to leave whatever amount for internet.

If you can, download SomeJoe's Uverse Realtime: http://www.uverserealtime.com/

Then post (using the little tree on the reply page) these screenshots:
IP Profile
Bitloading
Error Table
Coax/HPNA (if there is anything showing up)

Works on Windows, not Mac

Then we can see if you're having problems that TS can help with.

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 0

Registered: ‎12-20-2011

Re: Quick question on new install about speeds

[ Edited ]

‎12-21-2011 01:00:53 AM - edited ‎12-21-2011 01:20:58 AM

I understand what you explained and Thank You so much for your reply!

Here are the screen you requested.

ACE - Master

Posts: 22,101

Kudos: 376

Registered: ‎07-28-2007

My Device: ♥ U-verse! NOT~AN~EMPLOYEE!

Re: Quick question on new install about speeds

‎01-01-2012 12:42:02 AM

Your images are not showing up.

Award for Community Excellence (A.C.E.) achiever for 2012*

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