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Visitor

Posts: 1

Registered: ‎06-30-2012

Red blinking broadband light-tried in two different phone jacks

‎06-30-2012 02:11:11 PM

Hello,

I live in a small apartment and I recently started installing my AT&T Internet Uverse (self installation) (rather, brother installation!)

Neither phone jacks seem to respond to the uverse system. A red blinking light appears next to the broadband area. I'd really rather not have to have maitenance come out or have AT&T come out (I've already taken several days off work since for the move!) so I'd love for any suggestions on how to best fix this!

Thanks!

ACE - Champion

Posts: 14,791

Topics: 1,748

Kudos: 788

Solutions: 247

Registered: ‎05-18-2009

Re: Red blinking broadband light-tried in two different phone jacks

‎06-30-2012 03:01:11 PM

Has U-verse provisioned your services? You should call Technical Support at the number shown in my signature.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Warrior

Posts: 698

Registered: ‎11-06-2008

My Device: iPhone 5 - Black 64GB

Re: Red blinking broadband light-tried in two different phone jacks

‎06-30-2012 05:43:29 PM

Living in an appartment is one time I would not recommend a self-install. FOr a self install process, the AT&T install tech only takes the service to the NID, and he doesn't connect the lines from there into your dwelling. THis means you need to go to where ever your NID is for your appartment and connect the wires that lead to your appartment to the to the line module for your U-Verse service.

I don't know of any appartmeny complexes that let the tennants have access to that area because they could easily cause problems for many residents in a short time...

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