05-31-2012 06:41:01 PM
I'm having a really hard time with my Uverse Internet Service. I'm supposed to have 18 Mbps Down / 1.5 Mbps Up as part of my service, as well as TV. TV Service is just fine, as well as Download Speeds. When I have uploads though, it doesn't seem to get anywhere near the 80% that they claim is within specs. My Upload speeds are closer to .3 Mbps, though they sometimes drop down even lower.
I've had a tech come out to my house, and they even replaced the modem. They said everything else should be good, but soon after he left the problem manifested again. After a reboot of the modem, it seems to be better for a short while, and then the Upload quickly degrades over time. I'm not sure what exactly is happening, and all this is over a wired connection! I would include screenshots from Uverse Realtime, but there's no real good information there due to my connection being FTTP.
What can I do? I would really like my Uploads to be at the 80% mark, with some kind of consistency.
05-31-2012 06:56:12 PM
Are you receiving the same internet speeds with both wired and wireless connections?
05-31-2012 07:18:31 PM
Hey texasguy37. I get slower download speeds (marginally) over wireless, but the uploads are the same. I've also plugged directly into the Modem and had the same results. I figured overall my speeds would be best over wired, so that's my benchmark.
05-31-2012 07:22:44 PM
05-31-2012 07:24:49 PM
From what i understand of FTTP since its fiber right to your house, not really many line issues can be going on. Maybe a low light level at the most, but i would think that would affect the downstream a lot more as well. Since equipment was replaced, i wonder if its some kind of strange provisioning issue on AT&T's end. Call it in, keep going higher and higher till someone figures it out. Friend of mine had an issue with the download speed right after he got it, called in, they changed something, and it was right up to where it should have been.
12-18-2012 10:48:52 AM
what you should do is drop ATT internet...it truely is a rip off.
I had SBC Yahoo, then ATT took over and raised the prices and virtually drop the upload speeds to half of what I was getting with sbc...went from 1.5 tombps to 750kbps which is truely larceny on ATT part.
I went with my local cable providers Internet (comcast). My plan is 12mbps down and 2mbps up. I purchased a docsis 3.0 modem and consistantly get 18 down and 4 up. On top of it all my price is less than the ATT advertised price. I feel bad for you guys who are having to deal with ATT poor service. You should really look into an alternate ISP. I had issue back when I had att also
12-18-2012 11:21:11 AM
As a followup to this whole process, after working with a few support teams, I received resolution. (Some time ago) The problem was the fiber at the end of my house, which was installed with the wrong connector. After some upgrades on their side, the (at the time) connector was no longer sufficient. Once that piece was replaced, and my system rebooted, everything returned to normal.
12-20-2012 02:13:27 PM
Thanks for checking back in to let us know. Glad you're working again.