06-29-2012 02:40:38 PM
The entire switch over, which I did not want to do in the first place has been an total nightmare. I have been an AT&T customer for 20 years. I have been an AT&T internet customer for about 13 years.
I did not want to switch to Uverse, but was told I have no choice, my DSL would be cut off. I received a letter with a deadline of when I had to call & make an appointment. I called by the date & made the appointment. One week later, (before my scheduled appointment) our internet services were cut off. The message said we hadn't made an appointment. I called & they said the systems were down (yet somehow they were able to see that I had an appointment & get my service back on).
What was worse to me is that after being a loyal customer who pays on time for 13 years, they insisted on doing a credit check on me to qualify for the switch, which they were forcing me to do.
My appointment day for the switch came. I was informed by the tech that since I had not yet received my new modem in the mail he had switched us & we would have to wait for the new modem to show up & hook it up. (Meaning no internet until the new modem shows up in the mail). I told him this was totally unacceptable as I do part of my work from home so I couldn't go without an internet connection for who knows how long. He argued with me & said it would probably be here the next day. I told him I hadn't even been informed that one would be coming. I told him to go switch us back until they could get us a modem. He then went to his truck & called his boss & got permission to use a modem he had on his truck. Hooked us up & all seemed ok....for a while.
Then we started getting problems with our phone & internet. The connections would go off and on. One minute we had a phone line & the next it was out. It would drop calls in the middle of a call. The internet would be out & then back on again.
We called for a service call. They came out the next day & said it was fixed. But the next day we had the same problems. We called again, they set up another service appointment. The appointment was for between Noon & 4PM. (which is important because my husband works night shift) They showed up at 8AM and when no one answered they left. I didn't find out they had been here until I called after 4PM to ask why they never showed up.
We got another service call & they came out again & told us they replaced some old connections & that it was fixed. We continue to have the problem. Yesterday was the first day we didn't have any service interruptions, so we will see how it goes.
Meanwhile, no modem ever showed up in the mail....so if I had let the initial set up guy go...we would have been without internet for who knows how long.
I live in a city of 90,000, yet apparently my only other choice for service is Comcast, which has a very poor rep for customer service. So I'm not excited about the prospects of switching.
But....I HATE YOU AT&T.
07-01-2012 02:19:04 PM
If you are interested, send Alex a PM he is an ATT Community Manager on the forum, he will get you to the right person/dept. to get your issues resolved.