User Guide for my 2Wire 3801HGV Gateway [ Edited ]

[bubbba]

I have just about exhausted all efforts to find this. I spent hours searching and hours waiting on the phone for Tech Support to find it. No one can seem to find this. AT&T technical support even called 2wire and they said they don't have it either. I can't believe 2Wire doesn't have one, please.

So anyone out there who has a .PDF of this manual, please, please, share it with me.

Much thanks...

[spd2demun ACE - Master]

Here's a spec sheet, and I know I've seen the manual posted somewhere.

[bubbba]

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spd2demun wrote:

Here's a spec sheet, and I know I've seen the manual posted somewhere.

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Thanks for the reply. That's what tech support gave me, why, I don't know. My Father has Verizon FIOS and it's no problem getting the manuals for ANY of their gateways. He was even given a DVD at install time that included everything, Gateway Users Guide, Utilities, Trouble-Shooting Guide, Quick Install Guide, ect...

I will not give up looking for this. Well, not true, I will give up when I no longer need this Gateway.

[spd2demun ACE - Master]

What I find wild is that 2Wire can't offer it?

[bubbba]

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spd2demun wrote:

What I find wild is that 2Wire can't offer it?

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Exactly! 2Wire is worthless for support on ANY AT&T device. I called 2Wire support and they almost seemed upset, told me that it's not their problem and to call U-Verse support. I called U-Verse support and they couldn't help me either. I feel like a YO-YO.

[spd2demun ACE - Master]

I can see not having a printed copy available, but everything is online these days.  Unreal!

[TexasEd]

I have a .pdf of the manual for the 3800. not the 3801 but close.  Send me a pm with your email address and I'll send it to you.  You may also try this link, which is for the 2701 but may be close enough to answer some of your questions.

[bypass2000]

Try http://www.2wire.com/pages/pdfs/2701HG_user_guide.pdf It's been there for a very long time.

[spd2demun ACE - Master]

Thanks for the reply, but that is for the 2701, and we're looking for one for the 3801 (for Uverse).

Do you know where a copy of that can be viewed online?

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bypass2000 wrote:
Try http://www.2wire.com/pages/pdfs/2701HG_user_guide.pdf It's been there for a very long time.

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[TexasEd]

I used to have a link to an address at FCC which led to the 3800 user manual, but that link doesn't work anymore.  I don't know if the FCC keeps copies in their database -- couldn't find anything just now, but I really don't know what I'm looking for.  I still have a .pdf of the 3800 manual, which I sent to the OP a while ago.  But it's not for the 3801.  The old link was:  https://fjallfoss.fcc.gov/prod/oet/forms/blobs/retrieve.cgi?attachment_id=652683&native_or_pdf=pdf  But, like I said, it doesn't work anymore.

Only reason I put it up is it may provide a hint for someone who wants to dig around in the FCC website (fcc.gov)  Wish I could help!

[spd2demun ACE - Master]

It seems to be some great mystery, and one would think that ATT would have a link or .pdf on their site?   Thanks, for trying, TE.

[SomeJoe7777 ACE - Geek · Accepted solution]

I have the manual posted for download on my server:

http://www.danwilsonsoftware.com/dl/3800HGV-B.Manual.pdf

Note a few things:

• This is the manual that was posted on the FCC's site before it disappeared.
• This is a very early (only?) revision of the manual for the 3800HGV-B.  It refers to the coax connection as an "MCoA" connection, even though the final technology used was HPNA.
• This manual appears to be based on an older unit, the 3700HGV-B, updated for the 3800HGV-B, so there are references in the manual to the 3700.
• This manual is based on version 5.x of the RG firmware, this has been superceded by version 6.x, so all the screens are different and the functions are in different locations, even though most of those functions are still there.
• There are areas in the manual where it talks about functions present in the generic 3800 firmware, some of which have been disabled or made inaccessible by AT&T.

As such, I don't know how useful this manual really is, but it's there if you want it.

[spd2demun ACE - Master]

Thanks for that!

[arasbane]

Here http://hackingbtbusinesshub.files.wordpress.com/2011/11/3801hgv_user_guide_rev-1-0.pdf

[spd2demun ACE - Master]

THANK YOU for finding that, and posting it!

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arasbane wrote:
Here http://hackingbtbusinesshub.files.wordpress.com/2011/11/3801hgv_user_guide_rev-1-0.pdf

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[mibrnsurg ACE - Geek]

It must be stated that not all items in that PDF have been implemented by ATT, so it's good for general reference. but don't try looking for items ATT has locked out or are irrelevant.

Chris

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Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

[spd2demun ACE - Master]

Think that has always been true, and is the same for the 3800, IIRC?

[rahulsv]

That is so sad and so not user friendly. I got yo-yo'ed between UVerse Tech Support and Connect Tech. Spent over 1 hour but am still without a solution.

[Elrendhel]

How about this directly from 2Wire?

http://www.2wire.com/pages/pdfs/3801.pdf

[markwmsn]

That's a sales brochure, not a user guide.

[SomeJoe7777 ACE - Geek]

Please see the following post:

http://forums.att.com/t5/Residential-Gateway/3800HGV-B-Manual/m-p/2985919#M3040

[uvruexrep]

2wire 2701/3800/3801 which has 6.3.x.x firmware have the same GUI.

[bhappy_GA]

I am scheduled to upgrade from the 6 MBPS DSL service to the 12 MBPS Uverse service which uses the 2Wire 3801.  After reading some of the threads on this forum I am concerned that the service will not work at initial installation.  Is there a known issue with the 12 MBPS service?  Is it related to the 2Wire 3801 modem?

[SomeJoe7777 ACE - Geek]

Most customers have a successful installation. If your installation has issues after the install, please start a new thread on this forum and we'll be happy to help find out what's wrong.

[tgwdt62]

You can find 3801HGV.manual.pdf at any of the sites below

http://www.dslreports.com/nsearch?q=&cat=

http://search.yahoo.com/search?p=HomePortal+3801HGV+Gateway+User+Guide&ei=UTF-8&fr=moz35

www.danwilsonsoftware.com/dl/3801HGV.Manual.pdf

[bladog]

Hi Texas Ed, you mentioned having a pdf of the 3800 2Wire Router manual and I wondered if you would send it to me.  I'm shooting trouble on the DHCP and it would really be handy to have.

{Personal content removed for your safety}

Thanks.

bladog

[SomeJoe7777 ACE - Geek]

3800HGV-B Manual:

http://www.danwilsonsoftware.com/dl/3800HGV-B.Manual.pdf

[kimassey]

http://hackingbtbusinesshub.files.wordpress.com/2011/11/3801hgv_user_guide_rev-1-0.pdf 

found it..... hope it helps but I can't find what I need...

[moparnut1]

Is this what you want?

http://hackingbtbusinesshub.files.wordpress.com/2011/11/3801hgv_user_guide_rev-1-0.pdf

if it is I hope it helps.