04-04-2012 12:11:54 PM - edited 04-04-2012 12:13:12 PM
For the longest time, I've been trying to get AT&T to upgrade my internet plan to the highest they offer. After 2 years of trying to get things to work, they finally upgraded my line to a 32/5 network profile on a 24/3 (Max turbo) internet plan. However, after running UV Realtime, I've come across this.
They stated that I'm about 3400 ft away from the nearest VRAD, which is why they wouldn't upgrade me before. I've tried to have an INID installed, but they said no because I don't have the TV service. However, even though this is stating that my network profile should be lowered, I haven't run into any issues. Internet has been fast, around 23mbps download and 2.9mbps upload. I've had to reset the modem and my wireless router a few things in the past month due to slowdown, but it immediately comes back up.
So, could someone please explain to me what the red colors indicate?
Also, on a side note, are there any other gateways that are faster that works with AT&T's uverse? I'm currently using a 3801HGV. And on another side note, does AT&T offer internet plans faster than what I currently have? Speed is everything to me.
04-04-2012 03:49:03 PM
It looks like the recommended profile is lower than the profile rate. It looks a few other problems too. I think that Somejoe 7777 needs to look it over since he created the software for U-verse subscribers(I'm just a subscriber too) find out what's wrong and PM the correct AT&T employee on the forum. Have you looked at the bitloading tab? There should be some problems in it. BTW, UV Realtime can create screenshots, so you don't have to use the Snipping tool.
04-05-2012 07:50:22 AM
The reason the suggested profile rate is in red is because it is not what you have. It is suggesting the lower rate because you don't have enough "free bits" in your profile to handle all the bits that are needed for FEC (Forward Error Correction). You're skating by on the edge, but further degradation on your line could results in more hard errors that can't be corrected by FEC.
04-13-2012 03:15:49 AM
You can send the PM as well, but he usually pops in for readings of UVRT.
Could you PM him and have him take a look at it?
04-13-2012 04:58:36 AM
What this is doing is causing the modem pass blocks that have errors in them. Since you are an Internet-only user, you're not seeing any issues because the TCP/IP protocol has built-in error correction itself. However, if you were using IPTV services, the errored blocks would manifest themselves as picture freezing and pixelation.
If you're really not having any issues, you can keep the 32/5 profile, but just be aware that your line isn't supporting it as designed, and therefore your service may be sketchy.