Wifi constantly drops and reconnects [ Edited ]

[jscariati]

I had U-verse installed at my home two weeks ago. Everything worked fine at first, but as of this week, the wifi connection on all our devices (one PowerBook G4, two white MacBooks, one iPhone) will drop and reconnect sporadically - sometimes as often as every two minutes.

I've read that U-verse can have issues with Apple devices, but I've tried changing both the channel and security settings and I'm still having the issue. It seems to be "better" with the security set to "WPA-PSK(TKIP)", but still drops and reconnects at random - just seemingly not as frequently.

I did not notice this problem at all when U-verse was first installed, and nothing in our setup was changed (until today, when I tried switching the channel/security settings in an attempt to fix the problem - but that was after I had already observed it happening for a few days).

My RG is model number 3801HGV, if that helps.

Please help! This is very frustrating, especially since I work at home most of the week and need a reliable connection.

[texasguy37 ACE - Champion]

Which Software Version is installed on the RG?

http://192.168.1.254/xslt?PAGE=C_0_0

[jscariati]

6.3.7.50-enh.tm

[texasguy37 ACE - Champion]

That is the latest software update which is currently being rolled out to address wireless connectivity issues that some were reporting.

You might be experiencing some wireless interference.  Please see the thread below.

http://forums.att.com/t5/Features-and-How-To/How-to-Minimize-Wireless-Interference/m-p/2303003

[jscariati]

After the wifi dropping constantly this morning, it's been totally stable all afternoon. I haven't changed anything with my setup. If it were interference, what would explain it happening so frequently at first and then disappearing all in the same day?

[JefferMC ACE - Wizard]

Maybe because the source of the interference went away during the day?

It could be your neighbor's wireless telephone or baby monitor.  It could be your microwave.  It could be the Ham radio operator down the street.  The overhead light in the kitchen.  Have you read the "stickied" post at the top of the adjacent HSI Features and How To forum?

http://forums.att.com/t5/Features-and-How-To/How-to-Minimize-Wireless-Interference/td-p/2303003/jump...

[spd2demun ACE - Master]

Tried WPA2 encryption yet?

[jscariati]

Do you mean just WPA2? It was originally set on "WPA-PSK (TKIP) and WPA2-PSK (AES)", but there is an option to use just WPA2-PSK (AES) alone. I haven't tried that one yet.

[jscariati]

Just tried WPA2 alone - it dropped and reconnected after about two minutes .

[jscariati]

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JefferMC wrote:

Have you read the "stickied" post at the top of the adjacent HSI Features and How To forum?

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Yes, but the thing is, my entire setup here is exactly the same as it was with my old ISP, and I never once had interference problems until I switched to AT&T. For example, I do have a cordless phone in this room, but that's always been the case.

The only thing that has changed is that I'm now using AT&T's RG for wifi instead of my own router, as my old ISP didn't provide their own.

[spd2demun ACE - Master]

OK then, you've tried everything except for checking for sources of interference (as Jeffer suggested).

If you can't find the source, your next option is to use another router for your WAP.

I speak from personal experience, using an Airport Extreme.

[JefferMC ACE - Wizard]

If you still have your own router, I'd suggest using it as an Access Point to see if that will help.  The 2WIRE is not the best device on the planet.

[jscariati]

How do I do that?

[spd2demun ACE - Master]

Just plug it into the RG, turn off the RGs WAP--not home now to give exact URL page. Maybe someone else can post for me?

[spd2demun ACE - Master]

OK, back home now...here's the link:

http://192.168.1.254/xslt?PAGE=C_2_1

Change WIRELESS INTERFACE to DISABLED (from drop-down).

Also, DISABLE WI-FI PROTECTED SETUP (if it isn't already).

When you're done, make sure you hit the SAVE button at the bottom.

Plug in your other router first before you do the above steps.

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jscariati wrote:
How do I do that?

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