01-14-2010 12:08:36 PM
02-08-2010 10:31:38 AM
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
02-09-2010 08:44:25 AM
06-28-2010 08:00:13 AM
I am in complete agreement with previous parents post. I have been on hold waiting for ATT customer service for 30 minutes, gave up and went online. For over 45 minutes I have been trying to find out how to block my child's ability to access internet and use any data other than plain text messaging on his phone. I think ATT should be ashamed of how difficult it makes getting this done for its customers. It was easy doing this with Verizon. I changed to ATT for iPhone and moved entire family over. Now I am starting to regret it. I can't help but think this is intentional on ATTs part. I'm beginning to feel like ATT is a predator trying to use kids to get unwarranted monies from parent for children's unauthorized data usage. If I can't figure this out soon I am forced to cancel all 4 phones, pay disconnect charge and move back to Verizon. Rest assured if I have to do this I will be contacting the State Attorneys General and FTC to complain. I will be sure to copy some of the other parent's posts expressing their plight.
06-28-2010 10:33:07 AM
As long as your child does not have a smartphone, you should be able to have a data block placed on the phone. Texting will still be allowed but picture messaging and going online will not.
And although I agree that Verizon does seem to have a better plan for parental control of cell phones, it is still not foolproof. My sister is with Verizon and had her daughter's phone blocked during school hours so that she could only send/receive calls and texts from her parents. The Internet was also blocked. My niece found a way around that and suddenly began updating her social networking sites, sending messages, etc. Turns out there are old programs that that allow this...short messaging codes, something like that. I did not completely understand it, nor did my sister when Verizon told her there was nothing they could do to stop or block it.