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Visitor

Posts: 3

Registered: ‎03-02-2012

Keeps disconnecting

‎03-03-2012 07:36:34 PM

Just downloaded windows 7 and downloaded drivers for my wireless... I keep losing connection about every 5-10 minutes(especially when i try to download something) so im gonna keep this short. What is the problem and how can i fix it?

Visitor

Posts: 3

Registered: ‎03-02-2012

Re: Keeps disconnecting

‎03-03-2012 07:38:47 PM

also resetting my wireless adaptor and modem only fixes things for a little while. it always comes back. i should have 32000 dl rate and 5,000 upload and theres no way im going above that limit. the router isn't too far either.

Visitor

Posts: 3

Registered: ‎03-02-2012

Re: Keeps disconnecting

‎03-03-2012 07:48:25 PM

also um i can allaborate on the symptoms. ill try to make a page load or try to play an online game and then my ping will spike to 1000 and disconnect shortly after...

Moderator

Posts: 189

Registered: ‎12-01-2011

Re: Keeps disconnecting

‎03-05-2012 09:26:05 AM

Please do the following:

1. Please log into your modem by opening up a web browser(i.e.. Internet explorer) and in the address bar please type: 192.168.1.254

2. Click on Settings tab

3. Click on Wireless

4. Please change the Wireless channel to 11

5. Please change the Power setting to 10

6. Click save

This should resolve the issue if it is wireless. If you keep having the same issues, please contact customer support so they can check the line at 1-800-288-2020.

Thank you,

JustinF

___

I am an AT&T ConnecTech employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

I'm here to help with any technical issues you may have but if you need advanced ConnecTech support over the phone, please visit the
ConnecTech website or call 1-800-344-1734 (Phone support is available 8 am – 11 pm Central Time, 7 days a week)

Visitor

Posts: 2

Registered: ‎12-04-2009

Re: Keeps disconnecting

‎03-20-2012 03:27:49 PM

JustinF

We have the same problem on our 3801HGV model gateway. I see where I can change the Wireless channel to 11 but I don't see an option to change the Power setting to 10. Under Advance Setting there is a power setting that is currently on 400 mW but no option for "10".

What else can we do to keep the Apple Macbook connected to the wireless?

riatn

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