03-03-2012 07:36:34 PM
Just downloaded windows 7 and downloaded drivers for my wireless... I keep losing connection about every 5-10 minutes(especially when i try to download something) so im gonna keep this short. What is the problem and how can i fix it?
03-03-2012 07:38:47 PM
03-05-2012 09:26:05 AM
Please do the following:
1. Please log into your modem by opening up a web browser(i.e.. Internet explorer) and in the address bar please type: 192.168.1.254
2. Click on Settings tab
3. Click on Wireless
4. Please change the Wireless channel to 11
5. Please change the Power setting to 10
6. Click save
This should resolve the issue if it is wireless. If you keep having the same issues, please contact customer support so they can check the line at 1-800-288-2020.
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03-20-2012 03:27:49 PM
We have the same problem on our 3801HGV model gateway. I see where I can change the Wireless channel to 11 but I don't see an option to change the Power setting to 10. Under Advance Setting there is a power setting that is currently on 400 mW but no option for "10".
What else can we do to keep the Apple Macbook connected to the wireless?