speradic disconnects

[gotosimon]

I'm having issues where my connections is dropping established connections.  I'll have screen sharing going on and all of a sudden it will disconnect.  I don't loose full internet connection but this connection itself is broken.

I never had this type of issue with DSL. 

[JustinF]

Hi,

Could you please provide me with more information? I would like to know what kind of modem your using and when you say "all of a sudden it will disconnect" what exactly is disconnecting? Is your screen disconnecting? When you say "I don't lose full internet connection" can you please explain? Also what is your network configuration like?

Thank you,

JustinF

[mike1974]

my iphone and ps3 where connected to my home modem now they cant connect but my laptop stays connected

[JustinF]

Hi,

Did you setup your PS3 and iphone with your new wireless key? Are you sure your laptop is connecting to your network? Please verify that you are trying to connect to your modem and using the key on the side of the modem as the password to connect wirelessly. Let me know if you run into any issues.

Thank You,

JustinF

[tamifedrigo]

Justin, I am having a similar problem. My laptops keep losing their connection and I have to unplug the modem to get them to reset. My regular desktop is fine, it is only the wireless devices. This just started a few days ago.

[JustinF]

Hi,

What kind of router are you using? With this information I will research the issue.

Thank you,

JustinF

[wadefamily07]

Hello Justin,

I am having this same problem. My router is 2WIRE347. I wireless devices consist of 2 laptops, a tablet, 2 game stations and my Direct TV DVR receivers. Because I have so many devices that are connecting to my router, I was told by AT&T to increase my month plan so I did to the Max Pro plan and wireless devices will still lose connection.

Any help or advice would be much appreciated.

Thank you.

[JustinF]

Hi,

Please use the following guide <http://support.2wire.com/index.php?page=view&article=60>

Please change the wireless channel to 11 and also change the power setting to 10. This should make your signal strength stronger and stop the disconnects. Please let me know if this resolves your issue.

Thank you,

JustinF

[Computer-Joe ACE - Guru]

It's a good chance that what people are experiencing is cowded airwaves or too many wireless networks in close proximity, which will cause problems.

Here are a few things you can try:  Change the default SSID (wireless network name) and wireless key (wireless network password), turn off SSID broadcast, use WPA2-PSK/AES security, enable MAC Filtering, use InSSIDer http://www.metageek.net/products/inssider/ to find a "cleaner" channel for your wireless network to operate on.

See this thread for more info on wireless interference.

http://forums.att.com/t5/Features-and-How-To/How-to-Minimize-Wireless-Interference/td-p/2303003

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[sam4kam]

My wifi connected computers are losing connectivity(pc,ipad2 & iphone). I notice they will lose conectivity when the one computer that is hard wired  via ethernet port on the RG is in use.Is there a setting in the RG that needs to be changed?...I have a 2wire RG.

[JustinF]

Hi,

There is no setting on the 2Wire that would make you disconnect wireless if an ethernet connection is present. It is possible that you are consuming a lot of bandwidth on the computer that is connected via ethernet cable and this causes the network to slow down. Remember that you are sharing bandwidth between all devices connected to your network., so if you are seeing your connection drop or possibly just slow down greatly this may be the reason. Let me know if you have any other questions and please use the link I provided in an earlier post to check your 2Wire settings.

Thank you,

JustinF

[laynehome]

Help! My son and I both have iPhone 4S, we have the at&t uverse 2wire modem and therefore wireless in the house. This evening both of us have no wireless connection; in Settings on our iPhones we tried to sign in to our 2wire wireless network by entering the key on the side of the modem (as we had originally at set-up).  We never connect. The "wireless" light on the modem is lighted solid green. We both have also tried powering off our iPhones and powering up again.  Settings shows "2wire" as the selected wireless network, but we still show "3G" in our phone display.

Appreciate any help you can give.

[JustinF]

Hi,

Please restart your modem by unplugging it, waiting 30 seconds and plugging it back in. The wireless light should not be lit if nothing is connecting to it wirelessly so it may be a hardware issue. Please let me know if this helps.

Thank you,

JustinF

[bukaty]

I also experience sporadic disconnects. If I close IE9  and immediately open another browser like Firefox the service will usually show disconnected. Of course, then it opens the stupid ATT error troubleshooting window, wait for the service to reconnect and then close the browser window. If the Windows7 troubleshooting box opens, by the time I go through all the steps the service has already reconnected by itself. By the time I do all that I forgot what i was doing in the first place. I also experience random disconnects when my son turns on his Macbook. Makes the service unusable. There are random and sporadic disconnects unrelated to any other user related cause and continue throughout the day getting worse during peak periods. My son uses this DSL service in the course of his work and it has become so frustrating and unusable that he has now resorted to going to the local Starbucks for internet service so he can work. I have the crappy ATT 2 Wire 2701HG-B Gateway modem. This is the 3rd or 4th modem. At least 2 have been taken out by lightning strikes.

Please don't tell me to reset or disconnect the modem or restart my PC or add filter to the line. The ATT tech has added a filter at the service box. I've talked to Hadji the Indian ATT help desk guru ad-nauseum, and numerous ATT techs have been out here and have never fixed this problem. Also, unrelated to my DSL woes, the 1 ft long black junction box up on the phone line has been open for weeks now with wires dangling out of it. 50 ft away at the next power pole there has been a plastic bag hanging over it for months.

[JustinF]

Hi,

If there is an open box up on the junction box, please contact support at 1-877-722-3755 and ask for the Telco department. They will open a ticket to have someone out to fix it. This is not something a DSL tech would fix which may be the issue since it hasn't been resolved yet.

Thank you,

JustinF

[Scoopscott]

I've been losing my internet connection about every 20 minutes today - tonite and this morning - but when i do a system restart i regain connection

I'm on a dell laptop

i connect via a wireless key

[bcieslak]

I am using and att elevate 4g that has been working fine for the last 10 months until recently..Now it seems that I cannot access the internet for more than a few minutes before the browser locks up. The only way I can get things going again is to cycle power on the elevate. The elevate is connected via USB to my desktop PC running windows xp.  I  have tried working with att techs on the phone but they could not resolve the issue. I tried resetting to factory defaults and downloaded the upgrade but no improvement. I have also tried using a different computers including a tablet but got the same results. I have run a full gamut of virus checkers and none was found on the PC. Frustrated to the point where I am ready to cancel my ATT wireless service,  $50/ month is a lot of money for a service that doesnt work.

[bcieslak]

I have been having cosntant disconnects with my Elevate 4g and after a lot of playing around I finally found that windows XP is the culprit or at least something that has created an incompatiblity with web browsers and the elevate. In a last act of desperation I booted up my PC using and Unbutu boot disc and ran my PC with Linux instead of windows..Lo and Behold everything worked perfectly and fast..no hangups or disconnects. I was using the Firefox browser that came with the Unbutu boot disk.

I then rebooted to use Windows XP and all the problems returned...So I am thinking maybe if I upgrade to Windows 7 or 8 I'll overwrite the offending code from Windows XP...

good Luck