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Contributor

Posts: 1

Registered: ‎05-24-2012

Can't access my ringback tones after getting a new iPhone 4s

‎05-24-2012 02:41:33 PM

Hi,

I had my iPhone 4 previously, and bought several ringback tones and assigned to my close friends and family. It has been almost a week since I got my new iPhone 4s, and everytime when I click on "Manage" from the https://rbtapp.att.com/manage, the error message would show up - "Sorry, unable to connect to AT&T Ringback Tones at this time. Please try again later." (how long is "later"? is the site down??)

I paid $1.99 per tone, and each would expired 6 months after purchased... For such rule, and I can't access and manage via my iPhone and from the website for almost a week now, it is getting getting very irritating and frustrating.

Has anyone had the same issue? Please help!

Thanks.

Former Community Manager

Posts: 5,009

Registered: ‎06-20-2011

My Device: iPhone 5 & Samsung Focus

Re: Can't access my ringback tones after getting a new iPhone 4s

‎06-11-2012 01:32:14 PM

Are you accessing https://rbtapp.att.com/ directly from your phone?

--------------

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