02-17-2012 06:52:22 PM
02-17-2012 07:05:21 PM
Sounds like your DVR has an issue. I would suggest calling Technical Support at the number shown in my signature.
02-17-2012 07:17:26 PM
02-22-2012 08:59:38 PM
It is performed simply by pressing and holding down the "ok" and "down" buttons on the problematic receiver. While holding these two buttons, unplug the receiver and count to 10. While still holding these two buttons, plug the receiver back in. When the 3 lights on the front of the receiver (green link, blue HD and red record) blink 3 times, you have succesfully performed the disaster recovery and may met go of.the buttons.
You should now see a gear on the screen and a progress bar should start progressing assuming you have link to the Residential Gateway (RG). Let the receiver run its course and this should fix any problem you are having with the receiver assuming the problem is not physical (for example the hard drive is defective)
WARNING: PERFORMING THIS ACTION WILL ERASE ANY RECORDINGS YOU HAVE ON THE DVR IF, AND ONLY IF, YOU PERFORM THIS ACTION ON THE DVR BOX. IF YOU PERFORM THIS ACTION ON ANY RECEIVER THAT IS OTHER THAN THE DVR, YOU WILL BOT LOSE YOUR RECORDINGS.