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Visitor

Posts: 1

Registered: ‎06-30-2012

DVR box died.

‎06-30-2012 07:28:19 AM

At first, when I go to find a recorded show, it has a message that says the list is not available. I can no longer record, either. At the same time, the internet on my computer (close to the DVR box) will not work.

I then switched out the box to a smaller one from another room and the internet came back on, but of course, I still couldn't record because it wasn't the DVR box.

I saw in a forum where you could a "disaster recovery" by holding thePower button, the OK button and the Down Arrow and it would run through a process. (I actually saw it somewhere that said the Up Arrow, and I tried that, as well.) So, I hooked the DVR box back up but that never worked. All I got was a single gear that would turn into an orange X and nothing else...for at least 45 minutes...then I unhooked it and put the smaller box back on so I could contact AT&T.

Do I just need a new DVR box? How do I go about having someone bring it to my home?

ACE - Champion

Posts: 14,803

Topics: 1,751

Kudos: 783

Solutions: 249

Registered: ‎05-18-2009

Re: DVR box died.

‎06-30-2012 07:55:21 AM

Call Technical Support at the number shown in my signature.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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