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Tutor

Posts: 8

Registered: ‎05-11-2011

DVR playback issues, picture pixalating

‎08-05-2012 10:50:38 AM

Problem(s): - picture pixalating on multiple channels

- DVR playback stuttering voice/picture. Not constantly, just enough to be annoying

Equipment: DVR VIP1225

RG 2WIRE 3800HGV-B

Both are connected thru surge protectors.

Replaced DVR about a week ago - no change in problems

Reboot DVR and RG multiple times.

Tutor

Posts: 8

Registered: ‎05-11-2011

Re: DVR playback issues, picture pixalating

‎08-05-2012 10:53:38 AM

Forgot to note that problems started after switching to UVERSE Voice...

ACE - Expert

Posts: 14,865

Topics: 1,751

Kudos: 780

Solutions: 255

Registered: ‎05-18-2009

Re: DVR playback issues, picture pixalating

‎08-05-2012 07:36:40 PM

Can you download and install SomeJoe's tool at the link below?

http://www.uverserealtime.com/

Once you install the tool, please post screenshots of the following tabs: IP/Profile, Error Table, Bitloading, & Coax/HPNA.

We can take a look at the screenshots to see if there appears that you might be an issue with your system.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

Posts: 8

Registered: ‎05-11-2011

Re: DVR playback issues, picture pixalating

‎08-06-2012 03:29:42 PM

I have the screen shots.

Tutor

Posts: 8

Registered: ‎05-11-2011

Re: DVR playback issues, picture pixalating

‎08-06-2012 03:30:25 PM

Shot # 2

Tutor

Posts: 8

Registered: ‎05-11-2011

Re: DVR playback issues, picture pixalating

‎08-06-2012 03:30:50 PM

Tutor

Posts: 8

Registered: ‎05-11-2011

Re: DVR playback issues, picture pixalating

‎08-06-2012 03:34:01 PM

ACE - Expert

Posts: 14,865

Topics: 1,751

Kudos: 780

Solutions: 255

Registered: ‎05-18-2009

Re: DVR playback issues, picture pixalating

‎08-09-2012 09:41:08 AM

Thanks for posting your screenshots. They don't reveal any obvious issues with your system. Since you have been unable to get this resolved contacting Technical Support, send a PM to Alex who is an AT&T Community Manager on this forum.

Also, check the settings on your account to make sure that you will receive email notification when a PM is received on this forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

Tutor

Posts: 8

Registered: ‎05-11-2011

Re: DVR playback issues, picture pixalating

‎08-09-2012 02:53:23 PM

Thanks

I will follow up with Alex.

Larry

Community Manager

Posts: 1,841

Registered: ‎12-05-2005

My Device: All

Re: DVR playback issues, picture pixalating

‎08-10-2012 04:57:21 PM

Thanks for sending over all the information, I'm getting this escalated for you!

Cate on behalf of Alex

AT&T Community Manager

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