08-05-2012 10:50:38 AM
Problem(s): - picture pixalating on multiple channels
- DVR playback stuttering voice/picture. Not constantly, just enough to be annoying
Equipment: DVR VIP1225
RG 2WIRE 3800HGV-B
Both are connected thru surge protectors.
Replaced DVR about a week ago - no change in problems
Reboot DVR and RG multiple times.
08-05-2012 07:36:40 PM
Can you download and install SomeJoe's tool at the link below?
Once you install the tool, please post screenshots of the following tabs: IP/Profile, Error Table, Bitloading, & Coax/HPNA.
We can take a look at the screenshots to see if there appears that you might be an issue with your system.
08-09-2012 09:41:08 AM
Thanks for posting your screenshots. They don't reveal any obvious issues with your system. Since you have been unable to get this resolved contacting Technical Support, send a PM to Alex who is an AT&T Community Manager on this forum.
Also, check the settings on your account to make sure that you will receive email notification when a PM is received on this forum.
08-10-2012 04:57:21 PM
Thanks for sending over all the information, I'm getting this escalated for you!
Cate on behalf of Alex
AT&T Community Manager
Private Message (ATTCustomerCare for account specific help)
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