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Guru

Posts: 705

Registered: ‎12-18-2007

Had A Service Call Today

[ Edited ]

‎07-17-2012 12:11:28 PM - edited ‎07-17-2012 12:12:52 PM

After several weeks of frustration with freezing during playback of recorded programs and during rewind of live TV, I finally called and asked for a service call. I'm not sure what all of this means but this is what my wife sent to me via email:

Issues:

Found some bad fittings in the living room floor connection

The splitter in the basement was very old, and there was voltage on one line

Fixes:

The old splitter lost 3.5 DB per leg, and has been replaced with a newer one, now zero loss. The splitter has been grounded.

The old center conductor (?) in the living room that made contact was almost non-existent and has been replaced.

The recordings he tested looked good/no freezing, but when he checked play-back of live TV that still froze. He replaced the DVR.

My wife said everything works now but I will give the entire system a good rundown when I get home. This was my first service call in years.

Guru

Posts: 705

Registered: ‎12-18-2007

Re: Had A Service Call Today

‎07-17-2012 03:00:21 PM

This is the DVR that they left me. What is that?

ACE - Master

Posts: 3,706

Topics: 13

Kudos: 310

Solutions: 190

Registered: ‎03-11-2010

Re: Had A Service Call Today

‎07-17-2012 03:35:53 PM

JiminSTLouis - That looks like the dongle that works with the point anywhere remote. Does the remote saya20-rf1 in white print on the back?
Did he leave a manual for the remote?

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Guru

Posts: 705

Registered: ‎12-18-2007

Re: Had A Service Call Today

‎07-17-2012 03:51:13 PM

Oh sorry, I meant the DVR itself. The remote receiver was on the old one. I did some searching and found out the VIP2250 is the 500GB unit. I hope I don't have the issues that others have reported.

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ACE - Expert

Posts: 14,868

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Solutions: 256

Registered: ‎05-18-2009

Re: Had A Service Call Today

‎07-17-2012 04:31:00 PM

JiminSTLouis wrote:

Oh sorry, I meant the DVR itself. The remote receiver was on the old one. I did some searching and found out the VIP2250 is the 500GB unit. I hope I don't have the issues that others have reported.

What issues?

Award for Community Excellence (A.C.E.) achiever for 2012*

Guru

Posts: 705

Registered: ‎12-18-2007

Re: Had A Service Call Today

[ Edited ]

‎07-17-2012 05:25:15 PM - edited ‎07-17-2012 05:25:48 PM

I searched this forum and read reports of freezing, skipping, rebooting, not recording, etc. So far all is good tonight.

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ACE - Expert

Posts: 22,593

Topics: 1,283

Kudos: 297

Solutions: 43

Registered: ‎12-10-2007

Re: Had A Service Call Today

‎07-17-2012 05:27:50 PM

I had severe issues with the first 2250 that I got, but the one I have now has been working very well. The biggest issue I had was that more and more of my recordings wouldn't playback. And finally the DVR just failed. Hopefully you have one that works and will continue to work as it is supposed to.

Award for Community Excellence (A.C.E.) achiever for 2012*

ACE - Expert

Posts: 14,868

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Solutions: 256

Registered: ‎05-18-2009

Re: Had A Service Call Today

‎07-17-2012 05:28:41 PM

JiminSTLouis wrote:

I searched this forum and read reports of freezing, skipping, rebooting, not recording, etc. So far all is good tonight.

I haven't seen a lot of issues posted about that since the firmware update in February.

Award for Community Excellence (A.C.E.) achiever for 2012*

Guru

Posts: 705

Registered: ‎12-18-2007

Re: Had A Service Call Today

‎07-17-2012 05:46:15 PM

Great news.

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