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Tutor

Posts: 4

Registered: ‎07-01-2009

KTVU News Series not recording

‎05-02-2012 08:08:38 AM

I am a long time UVerse customer and very familiar with the hardware and software.

I have had a Series Recording for the SF Bay Area KTVU Ten O'Clock News for over a year (10pm, channel 1002). Recently, it stopped recording and the Series Recording entry reports that there were 0 scheduled recordings. Of course, the program runs every night at the same time and there is always an entry for the program is in the Guide.

I have deleted the series and re-added the series (and restarted the DVR several times and powered down/up the RG too). It works fine for a week or two, but then stops recording again.

I believe that the entry for the KTVU Ten O'Clock News is changing in the background and is not updating my Series Recording. I have noticed that the description for the program changes occassionally.

Does anyone have insight into what is causing this problem?

--Mark

ACE - Expert

Posts: 22,593

Topics: 1,283

Kudos: 297

Solutions: 43

Registered: ‎12-10-2007

Re: KTVU News Series not recording

‎05-02-2012 07:33:43 PM

I have had this issue before, and the only thing I could do was keep setting up the series recording until it works. I have had two or three series recording set up for one program. But I was successful in getting the series recording to work.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Community Specialist

Posts: 451

Registered: ‎06-04-2010

Re: KTVU News Series not recording

‎05-03-2012 10:54:50 AM

Are you still having problems? I'd be happy to engage a manager to take a look for you. Send me a private message with your account, name and contact phone number.

Thank you!

ATTJulieCS

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color: rgb(0, 91, 149); ">ern38@att.net

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Tutor

Posts: 7

Registered: ‎04-26-2012

Re: KTVU News Series not recording

‎05-18-2012 04:40:12 PM

i wonder if this is the similiar problem with my NHL playoff games, where if they change the description last minute, you are hosed.

seems silly to me that you can't have to record by date/time regardless of the programming.

Scholar

Posts: 238

Registered: ‎11-30-2010

Re: KTVU News Series not recording

‎05-29-2012 12:39:01 PM

Can you do a "manual recording" (i.e. "record by date and time") for channel 1002, every day, 10-11 PM?

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