05-02-2012 07:01:02 AM
Just got AT&T DVR installed yesterday, two scheduled recordings both did not record - am I missing something? Does power need to be on to record (that wasn't the case with Comcast)? Any helpful suggestions would be greatly appreciated.
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05-02-2012 07:52:22 AM - edited 05-02-2012 08:04:56 AM
kristin1341 - The DVR needs to be plugged in but not "turned on" for viewing.
Did you look at the scheduled list to see if it was scheduled?
If you are using the red button method - the first push is record episode - the second push record series - the third is cancel. If the DVR is responding slowly it is easy to hit that third push and cancel your recordings.
Set up a recording for the next few minutes & check that it is scheduled & see if it records.
Also, check the recording space thermometer. Some DVRS were not reset to provide space. If you do not have 90 percent available you will need to do a hard reboot.
If you have space & it still does not work try a pull the plug for 30 seconds reboot.
05-02-2012 07:39:53 PM
I recently had a dvr that wouldn't go into record, pause, rew, or ff live tv. I called TS and reported the issue to a CSR. She transferred me to a tier 2 tech, and after awhile the issue got resolved. So I say call TS using the phone number in my sig.
05-03-2012 10:47:33 AM
kristin1341, are you still having issues? I'd be happy to help. Send a private message with your account and contact number. I'll do what I can.
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05-03-2012 11:51:14 AM
11-08-2012 11:03:08 PM
Found the following in another thread and this solve my issue. Forgot to copy the poster of this but kudos to the poster
Since you just got this DVR, it doesn't have any recordings on it, correct?
01-01-2013 10:55:53 AM
we tried it, but it still won't record. When I go to add recording and following the directions, all it says it will record, but dosn't do it. Did it work for you?
01-01-2013 11:19:50 AM
You are doing this on the DVR - not another STB. If it is another STB - unplug RG, DVR & STBS. Replug in that order waiting for RG *& DVR to stabilize before moving to the next one.
Also, you did not just upgrade from a level that did not have DVR??
01-01-2013 11:44:56 AM
we did all the troubleshooting with the tech chat and it still didn't work. This is a new box but it seems it doesn't hold a recording. The tech is coming tomorrow.