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Visitor

Posts: 3

Registered: ‎03-29-2011

wireless boxes

‎05-21-2012 05:02:25 PM

10 times in the last 6 days I am watching a recorded program on my wireless and all of a sudden it stops and I get this message.......Recording playback is unavailable make sure this tv receiver and the dvr are connected to the network hit ok I hit ok and I get the message there aren't any recorded programs to watch to schedule programs to record go to add recording On the main dvr I have access to the recordings, but on the wireless, I have to reboot in order to get back to them, have just had a tech come out today and he gave me a new modem, the problem is still happening, fed up with AT&T!!!!!!!!!!

ACE - Master

Posts: 22,495

Topics: 1,283

Kudos: 295

Solutions: 43

Registered: ‎12-10-2007

Re: wireless boxes

‎05-21-2012 06:37:56 PM

My install is coaxial and I get that message when the coax connection is loose. I have noticed lately that my wireless network signal is lower which slows down my my internet. I don't know if this is an ATT issue or something else. I decided to bypass using the wirelesss stbs because of possible connection issues. Send Alex a PM he is an ATT Community Manager on the forum.

http://forums.att.com/t5/user/viewprofilepage/user-id/318276

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 1

Registered: ‎08-12-2012

Re: wireless boxes

‎08-12-2012 04:08:45 PM

We had the same problem. Wireless receivers are junk! We have two. I am having one removed on Thursday. Unfortunately I'm stuck with the other one, ATT cant rewire the TV in the kitchen to work. So frustrating. I'd cancel everything it it was such a hassle to get another system.

Visitor

Posts: 29

Registered: ‎12-14-2010

Re: wireless boxes

[ Edited ]

‎08-18-2012 06:16:23 AM - edited ‎08-18-2012 06:17:45 AM

I just installed my wireless STB on Thursday and have continually had this problem despite full bars and doubling my internet speed when I ordered the wireless STB. Usually the recordings come back after a minute but this morning I have not been able to get them back. I called tech support on Thursday night when this first happened and he had me reset the gateway, the DVR box and then the wireless box, but this keeps happening. I'll give it another week or so but I may switch back to the coax box and deal with running 18ft of cable along the base board.

edit: when I lose the recordings, the screen that shows the available recording space still shows I have 62% free, yet not recordings are available.

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