06-28-2012 09:08:16 AM
I signed up for AT&T U- Verse at the end of April. I was told that I would receive a $100 Visa card within a month. I never received the Visa Card so I called at the end of May and they said that I was not supposed to receive a reward card and after 45 min. of talking about that the representative said since I was told I would that they would begin processing the card and I should receive it in 4 weeks. I called today to check on my reward card and the representative said that there was no history of me calling at the end of May and that there was nothing on my account about a rewards card. So I went through the whole 45 minute conversation again.... The representative said I should receive my card within 4 weeks. I am ILL. I wish I had never left Charter Communications. I am waiting on $100 that I was supposed to receive 2 months ago and now I have to wait another month. Worst customer service ever.
06-28-2012 01:06:20 PM
Send Alex a PM he is an AT&T Community Manager on the forum.