55$ dollar 18mbs speed, but paying 65 (NO 24MBS SERVICE AVAIL?)

[stevelow21]

does anybody know the date or month they started charginging less? i have been paying sixity five and i tried to contact support but they want me to call. i should not have to call. it should be changed and credited the balance of price change. 

[mibrnsurg ACE - Geek]

This is the same thing all companies do, they are under no requirement to lower your price.  You as the consumer must always be aware of pricing and take mesures necessary to get the lower priced product.  It was listed in 2/10 Uguide as $55 for 18M internet.

Chris

_____________________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition
I Call It Like I See It, Your Results May Vary, In My Humble Opinion
Simply a U-verse user, nothing more

[mjrognstad]

I went through this too with the 12 meg speed. I had a couple of reps argue with me that it was the right price. I finally handed the phone to my husband (the bill is in both our names, but he seems to get better results than I do - go figure),  who got it taken care of. According to what I see on the bill, it's billed at the higher price, then a $10 ongoing promo/discount is added to bring the price down.

I'm sorry to say, but you're going to have to call. There is no other way around it.

[mibrnsurg ACE - Geek]

What others have done is call and downgrade to next lower tier, then next day, call and get the lower price on original higher tier w/no discount they can screw you out of later.  Others on lower tiers have just called and upgraded to next higher tier for same or about same price and no discount needed either.

Chris

_____________________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition
I Call It Like I See It, Your Results May Vary, In My Humble Opinion
Simply a U-verse user, nothing more

[mjrognstad]

I tried that. Most of the time they want to get me to upgrade to the next highest tier. Since we've tried the 18 meg and didn't see any noticeable difference, not to mention we couldn't get past 14meg on the speedtest, it wasn't worth it.

The thing I notice with AT&T is that it takes sometimes a half dozen calls just to get someone who knows what we're talking about and can try to help us. If it wasn't for the fact my husband was happy with the service, I'd bee looking elsewhere.

[tamshiukai_1]

Depends on how far you're from the VRAD, but yeah, my Max Turbo is blazing and amazing...good luck...

[tthomaso]

I had a similar problem that I had to discover. I was paying $55 for Max 12 when it was $55 for Max plus (18). The level1 guy I got upgraded me to Max Plus and gave me $10 off for 6 months and put me through to billing. They gave me a $10 credit so the prices had changed one month before. This had all taken place about a month ago.

[mjrognstad]

The VRAD is right outside our townhouse building and we're two "houses" away (so less than 100 feet between our doorstep and the VRAD), so unless there's an issue with the line itself (nothing was ever found despite having three techs come out), the service just isn't that fast.