A message to the worst ever customer service

[TheSpecial]

I really feel very sorry that I chose to use AT&T service. I do not mean to offend or insult but your customer service is really very bad. I am writing this while I am put on hold by a customer service representative for more than 75 minutes, which is usual. This is not the first time this happens. I almost call you every month to solve my billing problem, and overtime the agent tell me we will fix that and everything will be fine next month, and nothing happens, so I have to call you again. You just waste my time. Why do I have to call you a couple of hours every month, only to tell me we will fix the problem next month, which never happens???

Since I should have credit in my account, and you apparently want to withhold or steel it, here is what I am going to do:

- I will not try to call you again because you only waste my time

- I will not pay any bill until my service is disconnected or you call me to solve this problem

- I will switch to any company that respects its customers

- You are welcome to sue me when I do not pay the bills

[texasguy37 ACE - Champion]

If you want to get your issues addressed, instead of following the action plan that you outlined, send a PM to Alex who is an AT&T Community Manager on this forum.

[TheSpecial]

Well, I did. Thanks for your advice. The good thing about your solution that no one will tell me I will refer you to someone else or put you on hold. I hope he can solve the problem as I am not willing to call them again to save my time.

[ATTAlexCM]

Thank you @texasguy37!

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TheSpecial wrote:

I really feel very sorry that I chose to use AT&T service. I do not mean to offend or insult but your customer service is really very bad. I am writing this while I am put on hold by a customer service representative for more than 75 minutes, which is usual. This is not the first time this happens. I almost call you every month to solve my billing problem, and overtime the agent tell me we will fix that and everything will be fine next month, and nothing happens, so I have to call you again. You just waste my time. Why do I have to call you a couple of hours every month, only to tell me we will fix the problem next month, which never happens???

Since I should have credit in my account, and you apparently want to withhold or steel it, here is what I am going to do:

- I will not try to call you again because you only waste my time

- I will not pay any bill until my service is disconnected or you call me to solve this problem

- I will switch to any company that respects its customers

- You are welcome to sue me when I do not pay the bills

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Thank you for posting.  I received your Private Message and replied.  I also replied to your other post with an update.

Regards,

Alex