AT&T is dishonest [ Edited ]

[omnislashvictory]

And here is why:

A salesman, named Raymon {personal content removed for safety}

knocked on my door in late February 2012 to pitch the "amazing" services and products provided by AT&T, and to ultimately pull me away from Comcast.  Raymon offered a few very specific things to me.

1. Free Installation and activation
2. The U-verse 300 (with Showtime) and Internet package for $105.00 before fees and taxes - not a promotional offer.  It was specifically promised as a permanent rate.
3. First month of service for free
4. A $200 gift card  (More "incentive" to leave Comcast)

Again, Raymon stated that the $105 was not a promotion.  In fact, I was even given the option to sign up for a 6 month promotional offer at $90 per month (afterwards, it was said to go up to $105), instead of receiving the $200 gift card.  I chose the gift card.  Raymon justified AT&T's ability to make such fantastic offers by saying to me: "AT&T is creating competition for Comcast, which is only possible, in this case, since you have Fiber Optic pre-wiring under your house." 

Now let's talk about what I actually received:

1. I did receive free installation - not the free activation (see #3)
2. I received the U-verse 300 and internet package for $105, but it is only a promotional offer and goes up significantly after 6 months.
3. I received a bill for $175 on the first month, which includes the U-Verse and internet, as well as the activation fee.
4. I was denied the $200 gift card, which is especially frustrating because I had to pay an early termination fee of $100, to Comcast, to make all of this happen.

I do realize that the original offer sounded almost too good to be true, but IT WAS offered.  I also realize that I'm the fool who fell for it.  At one point, I even asked to see these offers in writing, to which I was reassured by Raymon: "Hey man!  Don't worry.  I can't lie about this stuff because if you are unhappy with my service, I'll get a bad rating and no commission."  I mean, WOW!  You can't make this stuff up.  Unfortunately for me, the only thing that I have in writing is that the installation would be free.

Undeniably, AT&T offers a better product than Comcast, but the customer service is worse - not an easy feat BTW.  Most everything that Raymon said was a lie, and everyone at AT&T is playing dumb about it.  I was able to kick and scream until they finally honored my first free month (removed my $175 bill), but nothing else was fixed.   

I want the permanent rate that I was offered because it is the main reason that I left Comcast.  I want the $200 gift card that I was promised.  I want to file a personal complaint against Raymon, who is an example of why the general public hates sales persons.

In response to such mistreatment, I will likely leave AT&T after the 6 month promotion has expired.  It is really a matter of principle more than anything. Shame, shame.

Joe

[RCSMG ACE - Master]

Door to door sales people are not ATT employees and are known to offer deals, make promises, and over state this service.  There are a couple of things you can do. 

 1. Contact CS again about the $200 rebate, especially if you have documentation.

2. Send Alex a PM he is an ATT Community Manager on the forum who can get you to the right people/dept. to get your issues resolved.  Here is a link.

http://forums.att.com/t5/user/viewprofilepage/user-id/318276

[omnislashvictory]

Ok... But you guys hired them.  The sales person represents you.

By the looks of these forums, and outside ones, it would seem that AT&T should rethink who they hire to sell their products.  Am I supposed to be understanding of AT&T because they supposedly weren't aware that I got screwed?

That is a cheap argument...

[RCSMG ACE - Master]

I didn't hire anyone, I am in the video and film production industry.  I post to offer help in the form of suggestions and information.  That is what a lot of people here do.  At least those who have more experience with the issues that can arise with the Uverse service.

[omnislashvictory]

LOL.  Nice.  You're not even an AT&T employee.  Then I'm glad I've got you helping me out.  When I said "You guys hired them" it was with the asumption that I had contact with someone from ATT.  Interchange "You" with "ATT" if it suits you.  Based on my experiences, so far, I'm not surprised that AT&T should need a lot of people helping them fight off /help customers resolve problems that ATT caused.

For the record, I'm not that person that goes to a restaurant, orders a steak, eats 95% of it, and then demands their money back because it was cooked rare and I wanted it medium.  I AM a customer that was happy to pay AT&T for the services that were promised.  I was cheated.  Can you at least acknowledge me that grievance?  I seriously doubt that the link you sent will lead me to anything that should even be considered a compromise, but I'll humor you anyway and try it out.

Thank you... I think?

[RCSMG ACE - Master]

My service is working just fine, so as far as you humoring me don't give it a second thought.  I figured you posted because you wanted help.  Clearly according to your posts that is not the case.  You do what you think is best for you,

[omnislashvictory]

If you actually read my original post, you would see that I gave ATT credit for providing a good service - better than Comcast.  That's not my issue.  My issue is the dishonesties, mainly related to money and payments.

And I did post because I wanted help.  Here it is again for the second time:

"I want the permanent rate that I was offered because it is the main reason that I left Comcast.  I want the $200 gift card that I was promised.  I want to file a personal complaint against Raymon, who is an example of why the general public hates sales persons."

I can't believe I'm engaged in a word war with a pseudo ATT employee internet poster.  "Clearly according to your posts", you don't really want to help me.  You just want me to go away have the last word.  So have it…  I'm done.

[mibrnsurg ACE - Geek]

Go to the reward center to redeem your gift card: https://rewardcenter.att.com/ .

Chris

---

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

[oufanindallas]

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omnislashvictory wrote:

LOL.  Nice.  You're not even an AT&T employee.  Then I'm glad I've got you helping me out.  When I said "You guys hired them" it was with the asumption that I had contact with someone from ATT.  Interchange "You" with "ATT" if it suits you.  Based on my experiences, so far, I'm not surprised that AT&T should need a lot of people helping them fight off /help customers resolve problems that ATT caused.

For the record, I'm not that person that goes to a restaurant, orders a steak, eats 95% of it, and then demands their money back because it was cooked rare and I wanted it medium.  I AM a customer that was happy to pay AT&T for the services that were promised.  I was cheated.  Can you at least acknowledge me that grievance?  I seriously doubt that the link you sent will lead me to anything that should even be considered a compromise, but I'll humor you anyway and try it out.

Thank you... I think?

---

99% of the posters on here are UVerse customers like you.  We do not have access to your account information therefore cannot help with account specific issues.  The reason we suggest you contact Alex, Jam or Julie is that they work for AT&T and will get things corrected.  Don't be so bitter when people try to help and you might actually be surprised.

[Computer-Joe]

I'll agree AT&T sales is atrocious, both internal and subcontracted D2D. Billing isn't far behind.

As RC mentioned, the D2D sales people are known to use "creative misrepresentation". What's worse is that it is known and AT&T corporate either has their heads up their butts and can't see it, or they just don't give ratsass.

 As mentioned by others, Alex (one of AT&T's saving graces) will be able to address your issues, and he should be able to provide you with an acceptable resolution.

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
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There are three kinds of people, those that can count, and those that can't.
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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

[ATTAlexCM]

Thanks everyone!

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omnislashvictory wrote:

And here is why:

A salesman, named Raymon {personal content removed for safety}

knocked on my door in late February 2012 to pitch the "amazing" services and products provided by AT&T, and to ultimately pull me away from Comcast.  Raymon offered a few very specific things to me.

1. Free Installation and activation
2. The U-verse 300 (with Showtime) and Internet package for $105.00 before fees and taxes - not a promotional offer.  It was specifically promised as a permanent rate.
3. First month of service for free
4. A $200 gift card  (More "incentive" to leave Comcast)

Again, Raymon stated that the $105 was not a promotion.  In fact, I was even given the option to sign up for a 6 month promotional offer at $90 per month (afterwards, it was said to go up to $105), instead of receiving the $200 gift card.  I chose the gift card.  Raymon justified AT&T's ability to make such fantastic offers by saying to me: "AT&T is creating competition for Comcast, which is only possible, in this case, since you have Fiber Optic pre-wiring under your house." 

Now let's talk about what I actually received:

1. I did receive free installation - not the free activation (see #3)
2. I received the U-verse 300 and internet package for $105, but it is only a promotional offer and goes up significantly after 6 months.
3. I received a bill for $175 on the first month, which includes the U-Verse and internet, as well as the activation fee.
4. I was denied the $200 gift card, which is especially frustrating because I had to pay an early termination fee of $100, to Comcast, to make all of this happen.

I do realize that the original offer sounded almost too good to be true, but IT WAS offered.  I also realize that I'm the fool who fell for it.  At one point, I even asked to see these offers in writing, to which I was reassured by Raymon: "Hey man!  Don't worry.  I can't lie about this stuff because if you are unhappy with my service, I'll get a bad rating and no commission."  I mean, WOW!  You can't make this stuff up.  Unfortunately for me, the only thing that I have in writing is that the installation would be free.

Undeniably, AT&T offers a better product than Comcast, but the customer service is worse - not an easy feat BTW.  Most everything that Raymon said was a lie, and everyone at AT&T is playing dumb about it.  I was able to kick and scream until they finally honored my first free month (removed my $175 bill), but nothing else was fixed.   

I want the permanent rate that I was offered because it is the main reason that I left Comcast.  I want the $200 gift card that I was promised.  I want to file a personal complaint against Raymon, who is an example of why the general public hates sales persons.

In response to such mistreatment, I will likely leave AT&T after the 6 month promotion has expired.  It is really a matter of principle more than anything. Shame, shame.

Joe

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Welcome omnislashvictory and thank you for sharing your experience. I'm sorry to hear about the trouble. I received your Private Message and replied with the information needed since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update. We'll get you in touch with the group that can look into it.

Please know that our Community Leaders are users like you that contribute and are not AT&T employees.  Apologies for any confusion.

Regards,
Alex