I signed up with uverse internet a few months ago and had to move across the country due to my job which caused me to cancel within 30 days. When I signed up I was told that my apartment was properly wired - it turned out it was not and the cord was damaged behind the wall. The rep I talked to on the phone said that if that was the case there would be no charge and that they would fix it. They sent someone out, I asked him if there was a charge and he said no. He went about pulling the coverplate off and fixing the line. He told me to contact biling about the charge. Billing was already closed so I talked to a supervisor in the tech department and he said that because no one told me about a monthly charge for in home repairs that it would be waived. I agreed and called the billing the next day. The rep there said that it would be waived and that she would put the note on my account but could not waive the fee yet as the bill had not been released and to call back when I recieved the bill. I finally recieved the bill for 356.25 and was shocked at the price. I immediatly called and spoke with a representative named Jason, he went through the bill line by line with me and told me to mark through a 55 dollar fee for AT&T Computer Outlet, 75 dollar fee for U-verse Tech Completion and 20 dollar fee for repair labor. I did so and asked about sending my mondem back in as I had to cancel and was moving to a state where uverse does not exist yet. He said send it in and it would be credited back. I did and the 100 for the mondem was credited. This along with the 32 dollars for internet credit because it was cancelled within 30 days brough the new total to 224.25 on the next bill. I called back and spoke with another rep regarding the issue. They immediatly saw I was supposd to have the other 150 off from the tech and said they would get it approved right away. This never happened. I recieved 2 more bills with the same amount and have been through every department, many times all on the same call. I paid the difference, which I agreed I owed of 74.25 and have no issue with this. This leaves the 150 dollars for the tech. I have called many times and each time I have been told by the billing reps, Jason, and a few others not to worry about the bills that it would be taken care of and that I dont owe anything. I just recieved another letter stating that collections would soon follow. I have called and talked with billing, who send me to collections, who sends me back to billing and then a few others places. No one is willing to look into it, I have some people telling me there are no notes on my account, I have others telling me that its clearly noted on my account and that it has been submitted to a supervisor, but not approved yet. I am worried about the fact that it may soon affect my credit. I have had a few people who were really friendly and trying to help, but unfortunately had no authority to do so. And to top it off, only the Georgia branch can help, which is 3 hours ahead and closes when I get off work. I now have 7 days to pay and don't know what to do, as no one will help me. I have had multiple supervisors and reps say they would call me back in a day and they never do, I can't seem to get anyone who will stay on the line long enough (due to dropped calls, transferring me to a broken system, or just hanging up) to get this issue solved. I feel as though my next step is to go public with the issues. Can someone please help?
texasguy37
