ATT lied about the rate

[weimardog]

In February, I received a bill that was 10 dollars higher than the previous.  I called customer service and she explained that the rates had gone up .  I convinced her that if they could not get it back  down to 114, I would go else where.  She gave me a promotional rate, for a year,  and the next bill was back down to 114.   That lasted until I got the next bill which was up to 118.  I called customer service and he advised me that they do not give year long promotional rates.   When he checked my account, he found that it was for a year.   He explained that 118 was correct, but I never could understand what he was telling me.  If one customer service rep tells me the new rate is good for a year, how could it already go back up??

I can't  figure out how to pull up last months bill to compare the two.

[texasguy37 ACE - Champion]

You can review your prior bills online:

1. Log into your U-verse account online with your U-verse User ID and Password (email address and password)

2. Click on the View Bill Summary hyperlink on the right hand side of the page

3. Using the Billing Period drop down box you can print or view the bill in PDF format