Absolutely Frustrated and Angry

[Uniblurb3 ACE - Guru]

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mesrep wrote:
The thing is.... before I sign anything, order anything install anything etc I read the fine print. The problem is my memory is crap and I can't remember what that fine print said! but I know I would not have signed up if it wasn't anything but a check back. So my guess is it's 250 but somehow didn't receive the 50.00 I also signed up for Uverse Internet as well. 

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My guess it is $200 which is a pretty good rebate for just ordering U300 alone. You signed up for U-Verse internet, but only after you already had UV TV installed. So you really didn't bundle any services into a package deal. I only received $200 in rebates and bundled U400, internet and phone. You could call CSR again and ask them for another $50. Could tell them that adding internet may have mistakenly interfered with your rewards. Maybe they had a $50 gift card for you but you said you would only take a check??

Maybe you didn't receive the $50 for a good reason. Don't tell me that mean ole dog of yours bit the installer??? 

mesrap wrote:

We have a not so nice dog and it's just a big pain having strangers in the house when it's really not needed. 

[mmullins_98]

I hate to start yet another thread about the rebate so forgive me in advance if this is off topic a little.. 

I have my 200 check processing but I could have sworn up and down it was either 225 or 250 but they say no. I have Uverse tv 300 and I ordered online. does anyone remember what the deal was?  

Kudos! Thanks!

Here is a screen shot I took of the $50.00 cash back offer.  I don't know if this promotion is regional or not but you can quote the info to customer service and ask that they do a conference call with you and the redemption center personnel to verify your installed service for the $50.00 and see what they say.  If no satisfaction ask to speak to a supervisor.

Message Edited by mmullins_98 on 05-15-2009 12:43 PM

[mibrnsurg ACE - Geek]

How is anyone going to remember your deal but yourself?  You don't say when you signed up to give a reference to the deals at the time and you didn't bother to save the webpage that had the terms and conditions, listing the deal at the time you signed up.

Chris

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Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition
YRMV IMHO

[streetglide_1]

I sympathize with your frustrations and issues.

I have had U-Verse for just 2 weeks and have had endless problems getting what i was promised when i signed up to what i actually received in terms of pricing. I need to find a way to get to a compitant person high up who will not only listen, but resolve these miss leading sales people who promise you the world but when you check your bill it is completely different to what you were told it would be. I have spoken to a number of people at U-Verse and am given a different story each time. Never the correct answer but alway "I am sorry for your bad experience" Not once have i been rude or loud i have tried to remain calm and friendly, this does not seem to work.

If there is anyone out there who can help me get to the right person it would be greatly appreciate.

[ramey7]

Look if you are a sales rep you are expected to be thorough for the customer's sake.  Wouldn't  a saleperson want a happy customer?  I happy customer is one who is able to listen to a sales pitch and make the kind of consumer decision THEY need after the fact.  Yes we shud read everything, but the customer, in this case, should be asked how many tv's they had in the home.  TV is being sold right? So why wasn't this question asked? You wouldn't want to activate two televisions if they needed three.  When the product being sold IS television and we now have a variety of different ways to view our television, why didnt the salesperson present these options to the customer?  A simple question would have been do you have any HD televisions in the home?  TV is being sold right? So why wasn't this question asked? You wouldn't want to activate two televisions in standard if they needed three in HD.  So the faact that someone is telling the customer they should have read the fine print is not the issue.  The saleperson neglected to do their part and ask the important questions and simply assumed the customer into doing the footwork.  Their is more to sales then money.  Its making the customer happy by being thorough.  How can I make the assumption that the salesperson wasn't thorough in this case?  Because if he had asked the two questions above, which make since if you're selling TV, then the obvious question would have been, "How many HD tv's do you have?"  The obvious response by a customer with three HD televisions such as this scenario would have been a total of three HD's.  Now if I give a salesperson the benefit of the doubt and they covered all these obvious questions then a thorough salesperson would have disclosed the fact that the three HD tv's, (purchased by a customer who is not intending to invest this money in their televisions to only get HD on two of the three, but three out of the three) in the Uverse system can only accomodate 2 HD streams at this time.  But, we are working very hard on offering our customers this option in the near future."   Is this tranparency? Will this allow the customer to make a consumer decision based on ALL facts? I would say yes on both.  Any customer would assume this vital information was either ommitted purposefully or the salesperson shouold be trained to mention obvious facts and not leave it to the customer to do a trivia search for info they aren't even aware should be looked for or in the extreme case let go for not being able to consider these facts for other customers.  If its being ommitted in this case how many more unsatisfied customers are being sold a system without gathering important customer information?  How can you sell something to a customer and not work on the repoire?  And in a sale that consists of TV services that would entail at the minimum questions that allow you to KNOW your potential customer.  This will lead to happy long term customers and not happy short term commissions. To place the blame on the customer in this case is simply not standard customer service and that is obvious.  And before anyone tries to descern whether I work for any other company is be careful what you say.  Because if ANY comments are against ANY points made in this reply, then you CAN"T be a true customer who wants the BEST SERVICE.  Therefore, us customers who rant about how we get foiled and are repremanded by people who are SUPPOSED to be customer themselves (since ATT employers cant comment in these forums) then we always ask who do YOU work for?  Some of these responses surely aren't from Uverse customers who LOVE their service so much that they would log on and consistantly defend POOR service.  A customer expectations should be met and there is no other point that needs to be made.  This customer's issue was not addressed and as customers we should all agree that is wasn't.  If you do not then you technically "shouldn't" be commenting in this forum.  Give the customer what they need to know upfront and if the customer isn't happy well shame on us.  Omitting BIG ISSUE information to make a sale or due to incompetancy then shame on them.

[Coverstone]

We were too, we were promised $200 gift card for signing up with AT&T phone and internet 3 months ago, we call today to here about a bunch of different promotion details (as if they never herd fo the first promotion)

I do not like being baited and then the promotion switched on us, we signed up for the promise of the $200 gift card.

We are filing a complaint with the Indiana State atturney generals office.

Do you happen to remeber the website you went to where that promition was?

I can no longer find that website, it would be helpfull to give to atturney general, but would not be surprized if AT&T pulled it to hide there bait and switch tactics.

I recomend everyone visitiong this post looking for answers to "where is your $200 gift card or any other bait and switch promotion AT&T may have tried" to contact your local state atturney Generals office, the more complaints the better the chance something will done about it.