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Visitor

Posts: 5

Registered: ‎07-03-2012

Am I being rightfully billed for installation after choosing 'self install'?

‎07-07-2012 03:02:17 PM

I ordered Uverse internet around 2 weeks ago. I was told self installation was available and they mailed me a modem.

Unfortuneatly, Uverse could not be activated on the day it was supposed to be activated(on a friday evening)(was switching from DSL to Uverse)I was told that there was something wrong in the line from a certain location to my apartment on that friday afternoon.

So I had to wait til Monday morning I plugged in the modem without any help, shortly after i did this, a ATT tech arrived at my apartment door, small conversation took place, he was in my apartment for no more than a minute and did not touch any modem or anything related to an installation of a modem. All he said was that he had to activate my line from within the building. Shortly after he left my apartment, my modem was working like it was supposed to.

I was not told i was going to be charged for that visit, but then again, I did not ask thinking that since there was a problem somewhere along the line that it was a routine fix or something.

I got my bill this morning and noticed that I was being charged for installation.

Is it too late to try and get that charge waived?

ACE - Wizard

Posts: 3,544

Topics: 11

Kudos: 298

Solutions: 153

Registered: ‎03-11-2010

Re: Am I being rightfully billed for installation after choosing 'self install'?

[ Edited ]

‎07-07-2012 03:09:04 PM - edited ‎07-07-2012 03:12:14 PM

seluryar -

Sounds like you should get relief for that. Send a pm to Community Manager ATTAlexCM. If you click on his name the page will have a link on the right - Send this user a private message.

He will need your account number,

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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