Availability?!?!

[showtime48 ACE - Guru]

oh no...

[jrpeel618]

we don't have u-verse tv available in my neighborhood and i get really tired of seeing the ads on tv about how wonderful it is.  it's not wonderful if it's not even available.  and the irritating thing is that at&t can't even estimate when or if it will ever be available.  another thing is that for 3 months when i had high speed internet and was being charged for it, i wasn't really getting the speed i was paying for.  and the customer reps swore to me that i was getting those speeds.  and whenever i call them with a question, the reps try to sell me the fastest speeds that won't be available until fiber optic wiring is installed in my area.  the overcharge was refunded to me after a service man checked to confirm that the speed was not what i was paying for, but it seems like their customer reps are really inept at serving their public. 

at&t's commercials are misleading.  but what is really troublesome that at&t seems to be completely disinterested in making what they advertise available to those of us who don't have it.  and there is no solution.

[texasguy37 ACE - Champion]

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jrpeel618 wrote:

we don't have u-verse tv available in my neighborhood and i get really tired of seeing the ads on tv about how wonderful it is.  it's not wonderful if it's not even available.  and the irritating thing is that at&t can't even estimate when or if it will ever be available.  another thing is that for 3 months when i had high speed internet and was being charged for it, i wasn't really getting the speed i was paying for.  and the customer reps swore to me that i was getting those speeds.  and whenever i call them with a question, the reps try to sell me the fastest speeds that won't be available until fiber optic wiring is installed in my area.  the overcharge was refunded to me after a service man checked to confirm that the speed was not what i was paying for, but it seems like their customer reps are really inept at serving their public. 

at&t's commercials are misleading.  but what is really troublesome that at&t seems to be completely disinterested in making what they advertise available to those of us who don't have it.  and there is no solution.

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Since you feel that AT&T's customer reps are inept, instead of posting messages complaining that you cannot get the U-verse service you should be doing a happy dance that you are not a customer.