Did someone @ ATT majory screw up a customer account database upgrade or sometihing???

[basschica01]

I have been an ATT Internet customer since I bought my house around 6/2006.  I had DSL until the fall of 09 and according to my current login for Uverse, I've had that since 9/2009.  I have NEVER and I mean NEVER had a billing call for my account from ATT.  Today around 12:30pm I saw a call show up on my cell from an unknown 800# and I let it roll to VM.  Then at 1:25pm another came from the same #.  This time there was a VM that said:

Hi, this is AT&T with an important bill reminder. For your convenience and security. Your paperless bill is ready to view online and due shortly. To access your bill, make a payment, manage your account. or set up autopay; log onto att.com/bill.  If you recently enrolled in autopay, please allow 1 to 2 bill cycles for the electronic transfer to take effect. AT&T appreciates your business. Our number is 1-800-288-2020. 

Note, my bill isn't due until 7/30, so it is NOT late.  Also, according to my billing profile, my bill notice settings say that they're inactive according to my summary screen but if I go to edit "Active" is marked on the radio button and everything is gray so you can't choose inactive.  Maybe that means you would only change it if you updated TO opt into it and then click save, but that is the worst UI I've ever seen if that's the case.  Also the bil notify (not pay notify) just has the question mark that if you hover over it says it's for the bill ready notifications and there's no option to actually select for it and it's blank except the ? on the summary page.

ALSO!!!  and this is why I ask if someone screwed the pooch on a customer db, 1 of my coworkers, who also has Uverse and has for several years as well, got a "Welcome" to Uverse e-mail the other day.  Then, he got a shipment notification that he had his wifi Internet gateway device on its way with a FedEx tracking number.  He contacted ATT and they said according to the account notes his wife called in and said their Internet was dead and to send a replacement.  He and his entire family were out of town (out of state in fact) on a family vacation when this call supposedly was made.  He tried to have them stop the shipment, then tried to get FedEx to stop it since they had it, and it still got delivered.  Now he has to deal with getting FedEx to take it back.

I udpated my profile to my Google Voice # so I can send the calls straight to VM now, but this is ridiculous.  I'm actually more worried that they're going to have an issue with my bank card on file and then I'll end up with a frozen DEBIT card and having to wait to have one re-issued and not be able to buy gas without cash or something.  Seriously...get it together ATT or I will cancel and go to a competitor.  I am NOT a phone person and I do not want to receive automated calls.  If I hadn't paid you on time, I might understand it, but my acct is up to date on payment and my bill that isn't due for 3 days already has a payment scheduled for the due date (and I have the confirmation #).

Anyone else have anything weird going on with their accounts like this?

[RCSMG ACE - Expert]

If things aren't straight send Alex a PM he is an ATT Community Manager on the forum.  He will get you to the right person to get your issue resolved.

http://forums.att.com/t5/user/viewprofilepage/user-id/318276