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Visitor

Posts: 2

Registered: ‎07-06-2012

Early Termination Fee on my bill, but I haven't canceled service

‎07-06-2012 11:25:23 AM

I logged into my account today to find a $120 early termination fee on my bill, yet I have not canceled my service.

ACE - Champion

Posts: 14,801

Topics: 1,750

Kudos: 783

Solutions: 249

Registered: ‎05-18-2009

Re: Early Termination Fee on my bill, but I haven't canceled service

‎07-06-2012 12:09:06 PM

Call Customer Service at the number shown in my signature.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Master

Posts: 22,517

Topics: 1,283

Kudos: 296

Solutions: 43

Registered: ‎12-10-2007

Re: Early Termination Fee on my bill, but I haven't canceled service

‎07-07-2012 12:30:29 PM

If you get a csr who is uncooperative politely end the call and call back to speak to another. If you still have problems getting this issue resolved send Alex a PM he is an ATT Community Manager on the forum.

http://forums.att.com/t5/user/viewprofilepage/user-id/318276

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 2

Registered: ‎07-06-2012

Re: Early Termination Fee on my bill, but I haven't canceled service

‎07-09-2012 06:08:05 AM

I called and spoke to a very nice CSR who resolved this quickly. It seems that there was a "computer glitch" that has done this to quite a few customers. She advised me to just pay what I regularly owe and to ignore the ETF, and that it will be resolved within a few billing cycles.

ACE - Master

Posts: 22,101

Kudos: 376

Registered: ‎07-28-2007

My Device: ♥ U-verse! NOT~AN~EMPLOYEE!

Re: Early Termination Fee on my bill, but I haven't canceled service

‎07-15-2012 12:25:44 AM

Thanks for the update on your situation.

Bimmersixx wrote:

I called and spoke to a very nice CSR who resolved this quickly. It seems that there was a "computer glitch" that has done this to quite a few customers. She advised me to just pay what I regularly owe and to ignore the ETF, and that it will be resolved within a few billing cycles.

Award for Community Excellence (A.C.E.) achiever for 2012*

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