Got hung up on

[JefferMC ACE - Wizard]

The current episode of my continuing Rebate Saga:

(Previously, I ordered where it said I would get $100 for ordering online.  I got only one $50 rebate card.  I've called several times, the last time I called "too soon" after the previous call where I spoke to a gentleman from Customer Service and a nice lady from Rewards who put through a reinstatement request).

I called and was told that my reinstatement request was denied by a supervisor.  So I asked to speak to a supervisor.  She put "Mona" on the line.  Mona confirmed my account number and then said "I must have called to change something."  I said I called during the install because the installer suggested it, and confirmed that "my rebates would not be affected" by that call.  I said I was still waiting on my remaining $50 and that I had been patient but it had been nearly 3 months since my install.  Okay, that was paraphrased and much shorter and during the actual version, Mona hung up on me.

My friends have recommended contacting the SOUTH CAROLINA DEPARTMENT OF CONSUMER AFFAIRS, but they will require a physical address for the company.  I'll have to dig one up.

[Jeffster_1]

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JefferMC wrote:

My friends have recommended contacting the SOUTH CAROLINA DEPARTMENT OF CONSUMER AFFAIRS, but they will require a physical address for the company.  I'll have to dig one up.

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Try here http://en.wikipedia.org/wiki/AT&T

[mibrnsurg ACE - Geek]

http://wiki.answers.com/Q/What_is_the_ATT_corporate_headquarters_address

Chris

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Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition
YRMV IMHO Simply a U-verse user, nothing more

[MINENA]

I FILED A COMPLAINT WITH THE BBB, THEY RE-ROUTED MY COMPLAINT TO THE APPROPRIATE OFFICE, I JUST RECIEVED A LETTER FROM THEM .

[spd2demun ACE - Master]

What does the letter say?

[Jeffster_1]

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spd2demun wrote:
What does the letter say?

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If there is a letter I bet that it isn't in all CAP!

[spd2demun ACE - Master]

I know the BBB requires that you show a lot of proof that you have made every attempt to resolve things directly with the company first BEFORE contacting them.

[bobntina_1]

The redemption center is a 3rd party vendor and as such they have to follow the rules in place by AT&T and that includes disconnection of a call.  The only time that a manager can terminate a call is if you became verbally abusive....

Best,

Bob