HELP!!!!!! NEED a NEW PHONE/INTERNET PROVIDER

[AitchOliver]

I have been an ATT customer forever, when it was originally Southwestern Bell. Over the last couple of years I have experienced the WORST servce with them. This year alone I have had to call their office atleast twice a month, either in regards to my bill or my services. I called last month for additional charges that were not to be on my bill. Talk to the rep she verifies the charges are not to be there, she makes the adjustments needed. Tell me WHY IN THE ....... am I being charged AGAIN this month for the same charges that were taken off last month.

IS THERE ANY SUGGESTION ON ANY OTHER COMPANIES OUT THERE W/BETTER CUSTOMER SERVICE AND SERVICES?

[spd2demun ACE - Master]

Can't be much help since I've had SBC (dba ATT) for over 30 yrs. and have been happy.

Try contacting Alex, one of the AT&T Community Managers for further assistance.

[gregzoll_1]

That is like going to a fast food restaurant, or your auto mechanic and asking them the same thing about their line of work. All you will get is silence.

[Lliceman77]

Comcast, Times Warner, Insight, and don't forget Windstream. All of the first three aremore expensive though, and Windstream has a very small service area.

[ATTAlexCM]

Thank you @spd2demun!

---

AitchOliver wrote:

I have been an ATT customer forever, when it was originally Southwestern Bell. Over the last couple of years I have experienced the WORST servce with them. This year alone I have had to call their office atleast twice a month, either in regards to my bill or my services. I called last month for additional charges that were not to be on my bill. Talk to the rep she verifies the charges are not to be there, she makes the adjustments needed. Tell me WHY IN THE ....... am I being charged AGAIN this month for the same charges that were taken off last month.

IS THERE ANY SUGGESTION ON ANY OTHER COMPANIES OUT THERE W/BETTER CUSTOMER SERVICE AND SERVICES?

---

Welcome and thank you for posting.  I'm sorry to hear about the recent experience.  As mentioned by @spd2demun, for account specific questions/concerns, please send me a private message with your name, account number, phone number and the best time to contact you.  We'll get you in touch with the appropriate group.

*To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

Regards,

Alex