How do I cancel service without big service charge.

[wymonty]

I have had Uverse for just over 2 months and have had continuous signal loss. I have had lots of service calls without solving the issue. There has been couple of times I have had good service for almost a week but problem comes back. When it starts there have been up to 8-10 times a day of signal loss that we have seen while watching. Could be more that we don't when we are not home. When this happens I also lose home phone and internet. This is very aggravating when watching TV. I have keep my records for past month and there has been over 80 times. I have asked about the cancellation fee and was told once that I would be charged because its past the 30 trial period. This is  crazy since I have never had the service I was promised when signing up for this. I have asked who I can contact about this issue but I am always  directed to tech support who runs check on my account and tells me they see issues on my lines and set up another service call that still doesn't solve my problem. Need an answer soon becoming very frustrated with AT&T.

[texasguy37 ACE - Expert]

Send a PM to Alex who is an AT&T Community Manager on this forum.

[RCSMG ACE - Expert]

Alex will be able to offer you assistance.

[ATTAlexCM]

Thank you @texasguy37 & @RCSMG!

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wymonty wrote:

I have had Uverse for just over 2 months and have had continuous signal loss. I have had lots of service calls without solving the issue. There has been couple of times I have had good service for almost a week but problem comes back. When it starts there have been up to 8-10 times a day of signal loss that we have seen while watching. Could be more that we don't when we are not home. When this happens I also lose home phone and internet. This is very aggravating when watching TV. I have keep my records for past month and there has been over 80 times. I have asked about the cancellation fee and was told once that I would be charged because its past the 30 trial period. This is  crazy since I have never had the service I was promised when signing up for this. I have asked who I can contact about this issue but I am always  directed to tech support who runs check on my account and tells me they see issues on my lines and set up another service call that still doesn't solve my problem. Need an answer soon becoming very frustrated with AT&T.

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Welcome wymonty and thank you for posting. I'm sorry to hear about the continued trouble. I received your Private Message and replied with the information needed since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update.  We'll get you in touch with the group that can look into it.

Regards,
Alex