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Visitor

Posts: 2

Registered: ‎04-19-2012

I feel like somebody has been giving me the run around

‎04-19-2012 04:37:59 PM

I called At&T about 3 times before I was convinced to sign up for there internet service then later only to realize that the truth would really come out when my bill showed. I just got off the phone with a rep who said there wouldnt be any way I could make some sort of payment arrangement to stretch out this $204 i gotta pay for my first 2 months. The past two reps contacted had similar ideas to set up payment plans which convinced me I could handle the bill and I explained it was not an easy time they said as long as Im paying on it should be alright. my plan is suppose to be $25 a month. I offerd to pay $70 upfront and to pay $40 a month after until it was caught up or if the rebate came I could take care of the rest then. The lady said that my service would just get shut off. Any idea as to if there is anything I really can do ?

ACE - Champion

Posts: 14,803

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Registered: ‎05-18-2009

Re: I feel like somebody has been giving me the run around

‎04-19-2012 04:43:54 PM

Send a PM to Alex who is an AT&T Community Manager on this forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Master

Posts: 22,534

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Registered: ‎12-10-2007

Re: I feel like somebody has been giving me the run around

‎04-19-2012 07:56:40 PM

To back up TG, send Alex a PM, he has helped lots of people on the forum. He will get you to proper dept./people to get your issue resolved.

Award for Community Excellence (A.C.E.) achiever for 2012*

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