02-26-2012 01:49:28 PM
Since signing up with AT&T in October 2011 I've had to call CS every month because of incorrect billing. The first few times were ok, but then every time after that gets to be really, really frustrating.
The Rep on the other end of the line gets real uppety ~ I see you've called in before about your account OR Can I put you on hold while I review your information OR We've already given you a discount for THAT one OR What does it say on the paper you're holding OR The charges on your account are as follows, let me go over them with you......
No, that's not what I'm calling about. I was told when I signed up that it would be $85/mo. for 6 mo. & that if I didn't like the amount it went to after that I could call in & say I wanted it to stay at the amount I was already paying. The Rep who came To My Door gave me his phone number & said that if I had any problems to give him a call. I have the contract, the papers, his card, his phone number, everything, & yet I am the one who is being charged $100/mo for 6 mo. & I don't know what will happen when it changes.......
All I know is that when I go online & see All the first time offers of guaranteed 1 year prices for U-Verse TV & Internet, it's a Whole Lot Cheaper Than What I'm Paying Now & That Gripes My Butt!!!
02-26-2012 01:51:06 PM
Contact Alex, the AT&T Community Manager that has helped many users, by Private Message (his response, blue letter in upper right are PMs). Include your full name, account # and good phone #.
Let us know how things work out if you can after contacting Alex.
Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more