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Posts: 1

Registered: ‎07-31-2012

Lied to about promotional price

‎07-31-2012 08:58:14 AM

I have only been with ATT a few months. I just received my second bill, and the price is NOT what was agreed upon when I signed up. When I signed up, I was told for U200 and 3meg internet the total price would be $116 with a promotional price of $46, so my monthly bill should be $70. For absolutely NO reason my bill is $91.

I called customer services to see why this bill was $21 higher than agreed upon, and was told that someone told me the wrong promotional price, and that my bill will always be $91! HOW CAN SOMEONE TELL ME THE WRONG PROMOTIONAL PRICE WHEN I AM SETTING UP THE ACCOUNT?!!!

That seems like bait-and-switch to me!

I was given $30 credit toward my next bill. That's great, but what about the rest of the months under my 12 month contract?!

This is absolutely wrong, and illegal!

ACE - Champion

Posts: 14,794

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Registered: ‎05-18-2009

Re: Lied to about promotional price

‎07-31-2012 09:08:01 AM

Send a PM to Alex who is an AT&T Community Manager on this forum.

Also, check the settings on your account to make sure that you will receive email notification when a PM is received on this forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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