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Visitor

Posts: 1

Registered: ‎06-21-2012

Lost Box Converter

‎06-22-2012 12:57:48 AM

Hello, I have the following question, I recently moved to a new place and in the process I lost one the box converters, the tech came to my house and install the service and brought me a new box, he told me AT&T may or may not charged me for the lost box, well I received I bill and they are charging me $150.00 for the box and with my actual bill the bill got so high that I can pay it all at once, my question is, can I pay this box in installments? I have problems getting in touch with costumer service during the day as I work nights and unfortunatelly AT&T has no a costumer service dedicated email address where people can send their problems and concern after hours.

Thank You for any help you can provide at this time

ACE - Champion

Posts: 14,792

Topics: 1,748

Kudos: 783

Solutions: 247

Registered: ‎05-18-2009

Re: Lost Box Converter

‎06-22-2012 07:55:24 AM

Send a PM to Alex who is an AT&T Community Manager on this forum.

Also, check the settings on your account to make sure that you will receive email notification when a PM is received on this forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Master

Posts: 22,517

Topics: 1,283

Kudos: 296

Solutions: 43

Registered: ‎12-10-2007

Re: Lost Box Converter

‎06-22-2012 01:41:42 PM

As TG said contact Alex he will get you to the right person/dept. to get you help.

Award for Community Excellence (A.C.E.) achiever for 2012*

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